Business Relationship Manager - Internal

Company Overview

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.

At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.

About the Role

Donegal Insurance Group has an opening for an Internal Business Relationship Manager. As a member of our Marketing team, this position manages all aspects of the business relationship within a specific geographic territory resulting in excellent policy retention, the desired mix of business, profitability, and high customer satisfaction.

Responsibilities and Duties

• Manage the internally generated corporate information flow from Donegal to the agent.
• Control and manage the internal workflow communications identifying potential agency issues and concerns.
• Working with the agent and their staff, review the agency action and growth plans on an annual basis. Work as a trusted advisor to focus agencies on the advantages of placing business with Donegal.
• Through the agency review process and one off small agent meetings, manage the growth, profit, and rehabilitation of agents when necessary.
• Provide a reliable touch point for the agent to express concerns and present problems. Resolve and/or escalate issues in a timely and sensitive fashion where required.
• Administrate the Co-op advertising program looking to provide service and support where needed.
• Utilizing the agency review process, once identified, manage the agency termination process.
• Participate in state conventions and trade association seminars
• Willingness to travel as needed or directed by supervisor

Qualifications and Skills

• Bachelor degree or equivalent experience in marketing, business administration or related field
• 3 to 5 years of property and casualty insurance marketing experience
• Knowledge of the independent agency system, comfortable working with larger commercial agencies, and familiar with territory agents
• Strong commercial experience preferred
• Ability to work independently and highly motivated
• Continuing education and insurance designations highly preferred

Starting Pay: The pay range for this position is $60,000 - $65,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location.

The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Application deadline to apply is April 18, 2025. For full consideration, applications must be received by the deadline; however, the posting will be kept open until the position is filled.