Guest Services Agent/Reservationist (Remote)
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Job Description
Job Title: Guest Services Agent / Reservationist
Location: Davidson, NC 28036
Job Type: Part-Time
Pay: $18.00 per hour
Job Summary:
We are looking for a personable and detail-oriented Reservationist to join our team. You'll be the first point of contact for guests, assisting with reservations and ensuring every interaction is smooth, professional, and guest-focused. This part-time role is perfect for someone who thrives in a fast-paced environment and enjoys helping others.
Schedule:
- Saturdays: 10:00 AM – 6:00 PM (In-Office)
- Wednesdays – Fridays: 4:00 PM – 8:00 PM (In-Office)
Additional hours may be available based on business needs.
Responsibilities:
- Answer guest calls and emails regarding reservations, changes, and general inquiries
- Process and manage reservations using hospitality software with accuracy
- Provide personalized information about resort policies, amenities, and services
- Coordinate with on-site resort teams to meet guest needs
- Resolve guest concerns or escalate to the appropriate team member when necessary
- Perform administrative tasks including confirmation calls, chart reviews, and documentation
- Maintain guest information securely and professionally
Requirements:
- Experience: 2+ years in guest services, hospitality, or reservations (required)
- Education: High school diploma or equivalent
- Skills: Excellent phone etiquette, problem-solving, multitasking, and communication skills
- Tech: Comfortable using Google Workspace, Excel, and reservation software
- Availability: Must be available for the above part-time schedule
- Location: Must be able to work in-office (Davidson, NC) for evening shifts and have a reliable home setup for occasional remote work
Work Location:
- Weds–Sat: In-person (Davidson, NC)
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.