General Manager (Miss J's Cafe)

Key Responsibilities:

1. Operational Management:

• Oversee daily operations of Miss J's Cafe, ensuring smooth and efficient service at all times.
• Manage kitchen and dining room operations to ensure food quality, cleanliness, and customer satisfaction standards are met.
• Monitor and maintain inventory levels, ensuring that stock is ordered, received, and stored according to the cafe's standards.
• Maintain adherence to health, safety, and sanitation guidelines to ensure compliance with local regulations.
• Coordinate opening and closing procedures, including cash handling, securing the premises, and ensuring the cafe is prepared for the next business day.

2. Staff Supervision & Development:

• Lead, motivate, and manage a team of employees, ensuring they provide excellent service and follow the cafe’s policies and procedures.
• Hire, onboard, and train new staff, ensuring they are well-equipped to deliver quality service and uphold the cafe’s standards.
• Develop team members through coaching and performance feedback to enhance skills and foster professional growth.
• Create employee schedules, ensuring adequate coverage during peak hours and maintaining labor costs within budget.
• Foster a positive, team-oriented work environment that encourages employee engagement and high morale.

3. Customer Service Excellence:

• Ensure every customer receives a welcoming, positive experience by maintaining high standards of customer service.
• Handle customer complaints and concerns in a professional and timely manner, ensuring customer satisfaction.
• Regularly interact with customers to gather feedback and ensure that their expectations are being met.
• Ensure prompt and efficient service during peak times, managing customer flow and resolving any service issues as they arise.

4. Financial Management:

• Oversee financial performance, including sales, expenses, and profit margins, to ensure the cafe operates within budget and meets financial targets.
• Monitor daily sales and cost of goods sold (COGS), adjusting strategies as needed to achieve profitability.
• Manage cash flow, oversee cash register operations, and perform cash reconciliation.
• Implement cost-control measures, including managing inventory, minimizing waste, and optimizing labor costs.
• Analyze financial reports to identify areas of improvement and ensure the cafe is meeting financial goals.

5. Marketing & Community Engagement:

• Develop and implement local marketing strategies to increase brand awareness and drive traffic to the cafe.
• Collaborate with the marketing team or owner to create promotional campaigns, seasonal menu offerings, and special events.
• Build strong relationships with local vendors, suppliers, and community organizations to create opportunities for collaboration and business growth.
• Participate in local community events and initiatives to promote Miss J's Cafe and enhance its presence in the local market.

6. Health & Safety Compliance:

• Ensure that all health and safety regulations are met, including food safety, sanitation practices, and employee health protocols.
• Regularly conduct inspections of the kitchen and dining areas to ensure cleanliness and adherence to safety standards.
• Ensure all team members are properly trained on food safety and handling procedures, including hygiene standards and allergen management.
• Maintain a safe working environment by enforcing safety guidelines and addressing potential hazards.

Skills & Qualifications:

• Education: High school diploma or equivalent (required); a degree in business, hospitality management, or a related field is preferred.
• Experience: At least 3-5 years of experience in a restaurant or cafe management role, with at least 2 years in a supervisory or leadership position.
• Leadership: Strong leadership and management skills, with the ability to inspire and motivate a team.
• Customer Service: Excellent customer service skills, with a focus on providing a memorable and positive dining experience.
• Financial Acumen: Solid understanding of budgeting, financial reports, and cost control.
• Communication: Strong verbal and written communication skills, with the ability to interact effectively with customers, staff, and management.
• Organization: Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
• Problem-Solving: Ability to identify and resolve operational issues quickly and efficiently.

Physical Demands:

• Ability to stand, walk, and move for extended periods during shifts.
• Ability to lift and carry up to 50 pounds.
• Ability to work in a fast-paced environment while managing multiple tasks at once.
• Ability to work in varying kitchen temperatures, including hot grills and ovens.