Workplace Experience & Real Estate Manager

Start Dates Available: Immediate Start 

About AlphaSights

AlphaSights is the global leader in knowledge on-demand. We connect investment and business leaders with a dynamic network of industry professionals whose informed perspectives help our clients make superior investment and business decisions. With 1600+ employees and nine offices across the US, Europe, Middle East, and Asia, AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at alphasights.com.

The Role
AlphaSights is an innovative, dynamic, and ambitious organisation that is growing rapidly. Our culture manifests in polished, positive, and energising workplace environments and this new role will be central to ensuring consistent excellence in the physical fabric of our spaces as well as the systems and processes which underpin them. The Workplace Experience & Real Estate department’s vision is to create environments and opportunities that power AlphaSights’ success.

The focus of the role will be on our US region, based in the New York office with an office headcount of 800. The role is people-first, with the guest and employee experience being at the forefront of our department’s mission.  

A successful candidate will be a driven and experienced professional who is excited to help a rapidly-scaling global firm create and maintain dynamic, world-class workplaces. They are meticulous and have a passion for ensuring consistent 5-star experiences. They get a kick out of managing a team and budgets to achieve the most positive and efficient outcomes. 

 Learn more about our Specialist Functions here.

Core Responsibilities

• Management, hiring, training and professional development of Workplace Experience team members
• Supporting the leadership team, including Co-Founders, COO, CFO, and other functional department leads, with the ideation and execution of firm-wide culture initiatives and benefits
• Maintaining a “people-first” mentality and working with the wider operations team on enhancing the talent lifecycle
• Management of all in-office and externally held events across the region, ranging from parties to training academies, collaborating with IT/AV teams where necessary
• Management of business-related travel bookings for employees and account management with third-party travel management company 
• Working with Learning & Development, HR, Recruitment, and IT teams to ensure smooth onboarding and offboarding processes 
• Direction, supervision, and oversight of all subcontracted services; including facilities maintenance, cleaning, hospitality, mail, mechanical, electrical, waste, and plumbing
• Relationship management with building security team and overseeing internal security databases to ensure permitted employee and visitor office access
• Contract management and negotiation, ensuring all service providers perform according to contract and service level agreements
• Monitor headcount and plan space management and facilities requirements accordingly
• Supporting the Workplace Experience Director(s) with the supervision of office relocation or construction projects
• Ensuring health and safety compliance, conducting risk assessments and developing actionable outcomes as required
• Ability to manage a budget; monitoring spend, overseeing invoice reconciliation and approvals
• Proficiency in writing reports and presentations, and able to confidently present data

What We Look For

• Bachelor’s degree (ideally in a relevant discipline such as hospitality or facilities management) 
• Additional building services qualifications are a bonus
• 3-5 years of relevant experience in hospitality, office management or facilities management
• Familiarity working in a fast-paced, professional and demanding environment with the ability to remain calm and focused under pressure
• A strong track record of managing a team of direct reports and varied stakeholders
• A positive “can-do” attitude and in turn, the ability to create a positive and motivational environment for the wider team
• The ability to manage a busy workload efficiently and to prioritise key tasks, as well as a strong project management skillset
• Excellent written communication and presentation skills
• An understanding of commercial supplier contracts 
• Fluency in English is essential 

AlphaSights is an equal-opportunity employer.