Customer Success, Implementation Manager

As an Allego Customer Success Implementation Manager, you will be at the forefront of our customer journey, playing a pivotal role in ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new customers.

You are a seasoned project manager with a strong customer-centric mindset and the ability to navigate implementation projects with multiple workstreams and diverse stakeholder groups. Your expertise in SaaS implementations, coupled with your confident and prescriptive approach, will guide customers to a successful launch that positions them for long term adoption and success, and smooth transition to the post-implementation experience.

Our most successful team members are driven by the unique opportunity to have a direct impact on the growth of the company. This is accomplished by not only consistently delivering positive customer experiences for new customers, but also by contributing to the ongoing refinement of our approach and best practices based on lessons learned and evolving customer needs.

Allego is a collaborative, energizing, fast paced environment where we believe we are part of building a significant company that will transform the way that ideas are shared, and learning happens. We love our customers and have fun working together!

Responsibilities:

• Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success.
• Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks.
• Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego.
• Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption. Be comfortable pushing back on customer requests that deviate from proven strategies.
• Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption.
• Partner with Sales to ensure ongoing strategic alignment around the executive sponsor's business requirements and success criteria.
• Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met.
• Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer.
• Ensure a smooth transition to the post-implementation CS team at the end of the implementation.
• Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health.
• Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs.