Maintenance Dispatch Supervisor - Real Estate
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Job Description
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!
We are looking for individuals who have detailed functional knowledge and understanding of managing assets and portfolios and experience leading teams to oversee residential maintenance work orders. You will have a track record of providing exceptional customer service and expertise in determining and arranging for the execution of necessary repairs to ensure homes meet company standards and creating a safe and enjoyable habitat for tenants. A key objective is to ensure your team delivers on or exceeds company and departmental KPI’s.
Please note: This position is based in our office in Dallas, TX - It is not a field maintenance position.
The Role: Responsibilities include, but are not limited to, the following:
- Represent the Company in a professional manner as the point of contact for resident service requests in all markets
- Supervise and lead the maintenance dispatch team for your assigned region
- Conduct onboarding and recurring training for new and current staff
- Ensure your dispatch team meets timelines, cost and quality KPIs of all work orders
- Prepare regular reports for management with budgets, and performance of region
- Work with supply chain teams to increase the vendor base in all markets where needed
- Partner with Field Maintenance Managers to align on field staff KPIs on a weekly basis
- Enforce all high urgency/priority and safety regulations for all work orders
- Manage and oversee all Escalations maintenance work orders within your region
- Oversee all staff responsibilities
- Drive internal field performance by assigning 70% of Work Orders to field staff
- Projects and additional duties as requested
Qualifications and Experience:
- Bachelor’s degree in relevant field is preferred
- 3+ years’ experience in single family maintenance or Multi-family maintenance
- Minimum of 2 years customer service and call center management
- At least 1 year of team supervision, including demonstrable experience in training and coaching
- Proficiency in Microsoft suite including Outlook, Excel, Word, and PowerPoint required and familiarity with property management/CRM systems is highly desirable
- Certifications and licenses (EPA certified, Lead and Asbestos) are advantageous
- Excellent communication and interpersonal skills
- Highly organized and able to manage and deliver on multiple priorities and deadlines in a fast-paced environment
- Strong attention to detail, and excellent time management
- Collaborative, team player with a ‘can-do’ attitude
Additional Information:
- The role will require routine use of standard office equipment and computers
- Standard workdays are Monday through Friday with occasional evening and weekend hours
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.