Studio Manager In Decatur, GA

Primary Duties

• Handling employee-related tasks such recruiting, hiring, on-boarding, training, supervising, scheduling, tracking attendance, and delegating tasks appropriately

• Acting as a mentor to team members, providing feedback and reprimanding, when necessary

• Understanding and achieving financial performance goals of the studio

• Setting up and leading potential members through the Introductory Workout and membership sales process

• Following up with potential members to make as many membership sales as possible

• Maintaining an excellent level of customer service, making sure all members and prospects are satisfied with their experience and all problems are resolved promptly, professionally, and in a courteous manner

• Organizing and participating in marketing events to generate awareness and leads for the studio

• Posting to social media and responding to comments, messages, and reviews on approved platforms

• Implementing retention strategies to keep members engaged

• Performing administrative duties such as handling telephone inquiries, responding to messages, and ensuring members are properly checking into the studio

• Ensuring the studio is a clean, organized, inviting space, and that all equipment and technology systems are in excellent working condition

• Understanding and overseeing all Trainer job duties

• Greeting and providing personal attention to all members

• Delivering the pre-defined Daily Workout to members, as written by 9Round Corporate Office

• Proficiently explaining and demonstrating the exercises for each part of the Daily Workout, which include kickboxing, weighted, and functional exercises

• Motivating and encouraging members to reach their fitness goals

• Understanding our PULSE heart rate technology

• Cleaning and tidying the facility, including the workout space, administrative and lobby area, and bathroom/changing rooms

• Completing other duties as requested

Education and Experience

The following skills and qualifications are required.

• Customer service or sales experience
• Prior work history
• Experience leading a team

The following skills and qualifications are preferred, but not mandatory.

• Bachelor's degree in sport-related, marketing, or business field
• AED/CPR certified
• Personal Training Certification
• Group Fitness Certification
• Martial Arts, boxing, or kickboxing experience

Key Success Factors

• Love for health and fitness
• Passion for helping people work toward their goals
• Commitment to continuous improvement
• Excellent communication skills
• Enthusiastic, outgoing, warm manner
• Professional, well-groomed presentation
• Ability to multi-task
• Thrive in a team environment
• Dedication to helping employees grow and succeed

Compensation: $14.00 - $17.00 per hour