PC Support Specialist

About Us:

Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level college education to the citizens of Central Louisiana. The university is a unit of the LSU System and operates under the auspices of the Louisiana Board of Regents. LSUA is located in Rapides Parish.

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Job Posting Title:

PC Support Specialist

Position Type:

Professional / Unclassified

Department:

LSUA FA - Information Technologies (Jason Paul Normand (00000444))

Work Location:

LSU- Alexandria

Pay Grade:

Professional

Job Description:

LSUA IET Services

JOB DESCRIPTION - PC Support Specialist

DEPARTMENT: Information and Educational Technology Services

POSITION TITLE: PC Support Specialist

SUPERVISOR: CIO, IET Services

RESPONSIBILITIES:

• Perform preventive maintenance, troubleshooting, inventory, upgrading, and installation of all University PC's

and related peripherals - ensuring appropriate software is available and functional.

• Configure LAN PC's with necessary protocols and security settings.
• Maintain and upgrade the University's PC Inventory database.
• Assist with Network related Services (DHCP, DNS, Wireless, etc.)
• Configure, troubleshoot, upgrade, and deploy computers to student labs, and faculty/staff offices
• Keep users informed about the status of their service calls and projects.
• Supervise student workers that are directly responsible for PC, peripheral, and LAN support.
• Take an active role in the customer satisfaction process.
• Additional duties as determined by supervisor.

QUALIFICATIONS:

• Bachelors' degree, BA in Computer Science, or related field and a minimum of two (2) years' experience in an information technology related field, preferably PC support; or a minimum of five years' experience in an information technology related field, preferably PC support and/or Helpdesk.
• Ability to respond to common inquiries or complaints from university faculty/staff/administration, regulatory agencies, or members of the community.
• Proven ability to perform the following: PC support, peripheral support, LAN support.
• Experience with managing a network with over 400 PCs.
• Extensive knowledge of the following technologies: PC compatible hardware, Microsoft Windows operating systems, related software, O365 applications.

Additional Job Description:

Competencies:

None

Special Instructions:

Application Instructions:

Please attach a Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts will be required upon hire.

Background check is required for hire.

Questions or concerns about your application should be directed to LSUA Human Resources at 318-473-6401 or HumanResources@lsua.edu.

Please attach all transcripts to your application for proof of education.

Posting Date:

June 5, 2025

Closing Date (Open Until Filled if No Date Specified):

July 7, 2025

Additional Position Information:

Background Check- An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits- LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSUA is an Equal Opportunity Employer.

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at 318-473-6401 or emailed hrm@lsua.edu