Care Coordinator Technician - Long Term Care

Pay Range:$25.00 - $30.04

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Provides general administrative support including answering telephones, taking messages, scheduling appointments for residents, faxing/filing documents, ordering clerical supplies, and maintaining a clean work environment.

• Keeps records and prepares reports for Social Services Clinician concerning resident visits and identifying any service needs. Interviews individuals or family members to compile information needed in order for Care Coordination team to provide assistance.  Consults with Care Coordination team when concerns arise residents.  Appropriately documents resident interactions.

• Provides administrative support to the Care Coordination team which may include assisting residents with applications to various services/agencies, completing Advance Directives and Power of Attorney documents.

• Assists Care Coordination Team in submitting medical records using the hospital's electronic record system and secure transmittal system to requesting heath care organizations and insurance reviewers.

• Assists Care Coordination Team in completing Medicaid Long-Term Care applications and submitting applications to designated health care organizations and state agency for approval.

• Assists Care Coordination Team in taking minutes during multidisciplinary team meetings and documenting notes into electronic medical record.

• Maintains confidentiality regarding administrative and resident issues. Able to demonstrate tact, patience, and reliability in support of patient care.

• Assists with residents' doctor appointments and communicate effectively with healthcare provider.

• Assists with staff scheduling and call schedule.

• Completes annual competencies as required.

Additional Details:

Education, Certifications, and Licenses Required

• High school diploma or GED

• Medical terminology course or exchange 6 months on-the-job experience working with medical terminology, preferred.

• Basic Life Support (BLS) certification within 6 months of hire and biannually thereafter.

Experience Required

• 1 year of computer experience preferred.

• 2 years of experience working with the public in person and on the telephone, preferred (Healthcare environment preferred).

Knowledge of

• General office procedures.

• Professional telephone etiquette.

• Basic computer programs (Excel and Word), English, math, general writing, and word processing.

Skills in

• Oral and written communication.

• Prioritization and judgment.

Ability to

• Interact with patient and health care professionals in a positive and professional manner on a continuous basis.

• Enter and retrieve patient data accurately.

• Verbally communicate finding with healthcare team.

• Competently maintain a clean work environment with proper infection control measures including equipment cleaning.

• Work cooperatively with others by establishing and maintaining interpersonal relationships with patients, visitors, and other healthcare team members.

• Ensure confidentiality of patient information.

• Use aggressive patient management techniques to defuse any patient/visitor/peer volatile situations.

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!