Manager Of LP Investigations

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties and Responsibilities

Internal

• Assess, monitor, identify and assist with internal investigations as required

• Supervise a team of Loss Prevention Analysts

• Conduct volume of integrity, general loss, and phone interviews with dishonest associates as needed.

• Assist in Identification and development of strategies to reduce criminal and dishonest activity in respective stores

• Collect, analyze and monitor trends through paperwork and computer-based research

• Provide intelligence and investigative support to the LP Investigations field team to include data mining, surveillance, background research, and documentation

• Prepare detailed/statistical reports on activities, major losses and investigative findings as necessary

• Manage and support Loss Prevention incident reporting tools

• Act as a liaison with local and federal law enforcement

• Attend and present evidence in court when required

• Ensures all strategies incorporated in the investigation process are within company guidelines

• With direction, pursue prosecution and/or restitution to obtain maximum recovery for the company

• Prepare clear and concise written reports in a timely manner

External

• Supervise a team of Complex Crimes Investigators

• Oversee the Complex Crimes Team's case development and disposition, effectively managing output of multiple case assignments.

• Conduct investigations assigned from Senior Manager of Investigations & Profit Protection for various theft, fraud, and profit draining incidents.

• Influence collaboration with stakeholders from different organizational departments to pinpoint loss opportunities.

• Communicate investigative findings and proposed remedies clearly and efficiently to key stakeholders.

• Lead efforts to maintain timely resolution and follow-up on open investigations.

• Facilitate innovation by identifying and developing solutions that utilize people, processes, and technology to safeguard assets and profits.

• Develop and provide guidance on investigative leads by identifying criminal trends and patterns

• Develop and maintain a positive relationship with respective law enforcement agencies

• Oversee the development and execution of ORC strategy

• Assist in managing and supporting Loss Prevention based systems such as refund management and other tools

• Support investigations related to shooting, crisis management and other similar events as needed

QUALIFICATIONS:

• Bachelor's Degree

• 5-7 years of LP management exp or related experience with at least 2 yrs in a multi store environment.

• Wicklander-Zulawski or similar interview training (CFI preferred)

• General Loss and Phone Interviewing experience

• Basic and Advanced WZ

• Technical knowledge of Loss Prevention systems and shrinkage control techniques

• Experienced user of POS exception reporting and case management tools

• Ability to work independently - self-motivated

• Ability to communicate clearly and effectively

• Strong problem analysis/solving and decision-making skills

• Solid conflict management skills

• Ability & willingness to travel extensively throughout the company

• 10-15% travel

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