High-Risk Patient Engagement Specialist

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Clinic Location: 3003 N Central Ave. Phoenix

The High-Risk Patient Engagement Specialist for Village Medical at Home is responsible for providing patient support and communication while facilitating an exceptional patient experience to build and reinforce satisfaction and trust and drive organizational loyalty.

How You Will Get Things Done:

• Answers the high-risk program's phone line and connects patients to the clinical care team for medical needs

• Outreaches to high-risk patients to enroll in the high-risk programs

• Outreaches to eligible referrals, intakes demographics and insurance information and schedules new patient visit series

• Monitors inboxes for new patient referrals and confirms program eligibility

How You Will Build Trust:

• Communicates outcome of new patient outreach to the PCP or other referral source

• Monitors online check-in, pushing reminders for online check-in completion and remotely checking in patients as needed

How You Will Innovate:

• Schedule new patient appointments/follow-up appointments per established policies and procedures

Experience to Drive Change:

• Current BLS certification for healthcare providers preferred; required within 90 days of employment

• High School Diploma/Equivalency required

• 2 years of experience in primary care, family practice, internal medicine, urgent care, or ER preferred

• Valid driver's license required

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.