Bilingual Medical Service Representative

About us

LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.

At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.

If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference.

Join us and let's build the future of healthcare—together. 🚀

About the role

We are looking for a bilingual Medical Service Representative to serve as the face of our Virtual Patient Care platform. You will be charged with ensuring that our patients have the best experience possible as they enter our virtual platform. You will be responsible for answering patient questions and concerns while also providing guidance to our Medical Service Representatives when necessary. You will serve as a liaison between our patients and LifeMD Southern Patient Care so professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team

Responsibilities

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
• Answer incoming calls from patients with a courteous and professional manner
• Provide patients with solutions to any inquires they may have
• Maintain patient accounts and information
• Work with medical team to handle patient scheduling
• Provide leadership and guidance to other Customer Service Representatives
• Other duties as assigned

Requirements

• 1+ year of related work experience, which can include call center, patient coordination, or claims experience
• Bilingual in English and Spanish
• Must be computer literate and proficient in Google Suite
• Strong problem solving and decision-making skills
• Availability to work confidential and sensitive information
• Medical experience a plus
• Must be able to work full time onsite (this is not a remote position)
• Assigned duties can be changed at any time

Benefits

• Pay: $22.50/hr
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development