Customer Service Representative - Fitness Center - Full-Time

The Customer Service Rep is responsible for general reception and customer service tasks. Assists members and guests; and prepares facility for opening/closing. Performs various duties assigned by department management according to policies and procedures and the mission of Woman's Hospital.

Requirements:

• High school diploma or equivalent.
• One year experience in reception/customer service-related field.

Responsibilities:

• Collects, interprets and uses information in decision-making. Remains current on WCFW programs, services, and schedules.
• Shares information with members, staff, and callers. Is familiar with all aspects of fitness services, spa services, and WCFW programs.
• Mails literature, information, and correspondence.
• Ensures that fitness service members check in daily.
• Ensures Spa desk coverage and check-in of clients.
• Calls to confirm next day's appointments for spa.
• Responds to customer requests and follows up as needed.
• Promotes WCFW services, programs, and activities to members and clients.
• Conducts tours for prospective new members, as needed.
• Listens to member feedback and relays information to supervisor within the same business day when necessary.
• Informs new members of payment/membership options in terms that the member can understand.
• Accurately completes paperwork, collects payments and writes cash receipts when necessary.
• Processes point-of-sale transactions.
• Balances cash drawer.
• Any other duties as assigned by Woman's Hospital.

Schedule:

Monday - Friday, 11:30 AM - 8:00 PM

Rotating weekends

Pay Range:

Hourly/Non-Exempt

$13.00 - $18.00; based on work experience

A Work Experience with Purpose

Woman's is one of the largest specialty hospitals for women and infants in the United States. We are recognized throughout the country for our innovative programs, and we pride ourselves in surpassing the expectations of those we serve. Providing exceptional patient care and creating exceptional patient experiences are at the center of what we do at Woman's. Our team consistently exceeds state and national benchmarks for patient satisfaction.

Our employees, organizational culture, mission, vision, values, and benefits make Woman's a best place to work. In fact, for the 17th year in a row, Woman's has been recognized as a Best Place to Work by Modern Healthcare - making us the only healthcare organization to earn the distinction every year since the program's inception. We are proud of the level of care our staff provides to our patients and each other.

If you have any questions or would like to connect with one of our recruiters directly, please e-mail hrjobs@womans.org

Woman's Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.