Special Assets Specialist

ESSENTIAL FUNCTIONS

• Administrative:

• Produce and maintain department reports, including past due, work in progress, Notice of Default, REO and other various weekly and monthly accountings.

• Update, maintain and track various spreadsheets for payments on BK, judgments and settlement agreements.

• Serve as a contact point for SAD customers for basic customer service inquiries and/or troubleshooting issues for other EB product areas, including Retail, Operations, Cash Management, and Trust.

• Process and follow up on loan risk grade changes, non-accrual and charge off requests with LSC.

• Process all SAD customer payments and work with LSC to resolve disputes with late fees, credit reporting, force placed insurance, DMV paperwork, missing files and other customer issues.

• Manage all files to/from LSC, warehouse and other areas of EB.

• Order, track and update UCC searches, and credit reports through LSC.

• Monitor past due property tax report on loans in SAD; coordinate updates to LSC and management.

• Administer on behalf of the SAD all internal/external audit reviews, including self-reviews of files and compliance.

• Assist with large copy projects, file maintenance, and other projects as needed.

• Track and gather documentation for incoming requests for assistance.

• Handle incoming calls from branches and Customer Care Center to triage basic customer questions and concerns.

• Take deferment calls and process requests as applicable.

• Monitor deceased borrower status, send letters and follow prescribed timeline to track and process potential probate claims.

• Monitor BK activity through PACER and provide regular updates to SAD Officers.

• Request and track property inspections, appraisals, engineering studies and/or construction bids as necessary in the management of SAD loans and disposal of REO property.

• Coordinate the necessary actions to manage and sell properties working with real estate brokers, potential purchasers, title and escrow companies, receivers, property management firms and other REO property related vendors.

• Run property profile and Lexis Nexis reports on defaulted borrowers.

• Prepare documentation packages for collection, legal and foreclosure referrals.

• Setup electronic and paper files for SBA, BK, FC, REO loans.

• Track, record and submit invoices for payment.

• Perform other general administrative duties.

• Collections:

• Initiate payment reminder calls on all loan types in collection queues 20 days or more past due and document collection system with detailed notes.

• Perform daily review of past due loans and deduct payments from authorized accounts.

• Prepare and send payment demand letters on past due loans.

• Assign accounts over 60 days past due for repossession.

• Set up repossession assignments in system; follow through with customer on reinstatement procedures; work out and mail repossession demand letter to customers.

• Update returned mail on core system with new given addresses.

• Assemble condition reports, proofs of insurance claims and follow up for payoffs.

• Interact with collection agencies regarding accounts assigned to them.

• Non-Essential Functions:

• Perform special projects and research as assigned.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

A combination of education and experience equal to a High School diploma or GED and 5 years' experience in loan documentation, servicing and accounting, administrative support, or related field.

Knowledge, Skills and Abilities:

• Knowledge of loan administration and loan accounting methods and practices.
• Knowledge of Bank's loan subsystem.
• Knowledge of loan servicing operations and functions, including general understanding of loan documentation.
• Skills operating a personal computer including word processing, spreadsheet and presentation software.
• Proven ability to learn and retain new information, as trained.
• Ability to speak professionally to customers in the process of resolving account delinquencies or servicing matters requiring resolution.
• Ability to be flexible and adaptable to constantly changing work priorities, with ability to effectively manage multiple tasks and competing priorities.
• Engaged team player, demonstrating ability and willingness to foster positive partnerships, collaborating with team members and internal business partners for a common goal.
• Committed to providing a high level of customer service, ensuring all borrowers are treated in a respectful manner.

Physical Requirements:

Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 15 pounds occasionally. Indoor office work environment with a majority of time sitting at a desk.

Compensation:

The hiring range for this position is $24.75 to $33.00 per hour. The compensation offered will fall within this range commensurate with the candidate's applicable experience, education, and skills.