Director Of Operations And Performance Management, Operations Officer V (Ncs) - Department Of Housing And Community Development

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$93,622.00 - $149,726.00 Annually

Starting Pay:

$93,622.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary:

Director of Operations is a senior-level position responsible for overseeing the day-to-day operations of DCHD's development division. the director of operations ensures smooth and efficient functioning, alignment with business goals, and maximization of productivity. The director works closely with sections of the development team to establish effective workflows and resource allocation, ultimately driving performance improvements.

Essential Functions:

Manages administrative, asset management, and compliance staff, providing guidance and support to ensure departmental objectives are met. Collaborate with senior management to develop strategic initiatives aimed at enhancing program efficiency and achieving organizational goals. Participates in high-level decision-making processes, offering insights and recommendations based on thorough analysis and evaluation of program performance. In collaboration with program management, develop criteria to establish and identify goals, objectives, strategies, and priorities; assesses budgetary and programmatic needs and analyzes availability and utilization of existing allocated resources. Coordinates performance metrics for the Development Division to align with Agency goals and priorities. Investigates and resolves confidential or sensitive administrative problems, complaints and situations at the request of the Deputy Commissioner of Housing and Community Development.

Minimum Qualifications:

Education: Graduation from an accredited four (4) year college or university with a bachelor's degree in public administration, Public Policy, Urban Planning, Urban Renewal, Business Administration, or related field.

AND

Experience: Three to Five (3-5) years of progressively responsible experience in operations, performance management, community development, real estate transactions, grants administration or accounting.

Knowledge, Skills, & Abilities:

• Knowledge of the application of research and statistical analysis.
• Ability to evaluate program policies and procedures.
• Ability to develop programs to resolve program problems.
• Ability to develop criteria to identify program goals and objectives
• Ability to develop and maintain records, data collection and reporting systems.
• Knowledge of the purposes, policies and regulation of HABC and DHCD.
• Knowledge of the pertinent Federal, State and Local laws and statutes including the Baltimore City Code and Charter.
• Knowledge of laws and regulations governing the handling of contracts and agreements.
• Knowledge of pertinent principles and practices of law, court procedures and legal research.
• Knowledge of report preparation techniques and procedures and report writing.
• Knowledge of Microsoft Office Suite: Word, Excel, Outlook and PowerPoint, with at least an intermediate level of skill/experience in Word and Outlook specifically.
• Ability to organize, interpret and apply legal principles.
• Ability to present ideas effectively, both orally and in writing.
• Ability to establish and maintain good working relationships with co-workers, vendors, consultants, contractors, residents, representatives of governmental agencies, property owners and buyers, City officials, financial and banking institutions and the general public.
• Ability to coordinate multiple priorities.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER