Patient Services Coord. II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• May include duties and responsibilities of the Clerk, Office Assistant and/or Patient Services Coordinator, Level I, as well as:- Assists in the orientation and training of new support staff members.- Understands managed care plans, HMOs, and unusual coverages and provides information to patients regarding eligibility for procedures. Ensures that practice employees understand insurances. Appraises patients of insurance eligibility.- Handles fiscal procedures including, but not limited to: managed care procedures, patient billing problems, ensuring the accurateness of all ICD-9 coding, and self-payer billing. Oversees shift-specific cash control issues such as closing out batches of negotiables and receipts, depositing cash, etc.- Acts as liaison between the practice and Hospital departments particularly the MGPO. Serves as a liaison for patients regarding all Hospital services including financial information.- Coordinates and tracks HMO visits and referrals.- Works closely with the clinical staff to determine needs and solve problems.- Troubleshoots problems with customer service issues.- Establishes office systems.- May prepare procedure manuals/insurance handbooks.- May handle inventory maintenance and the ordering of supplies.- Performs all other duties that are practice specific and are appropriate to this level of position.

Qualifications

• High School Diploma- Epic experience preferable.- Typing 55 to 65 WPM required- Word Processing skills required.- Knowledge of spreadsheets and database systems- Good command of English language- Experience with Dictaphone preferred.- Ability to work independently.- Ability to prioritize work.- In-depth understanding of all pertinent medical coverages

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Hybrid

Work Location

151 Everett Avenue

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Rotating (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.