Sales Engineer (1666)

About Coresite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative, inclusive environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're not just building state-of-the-art infrastructure-we're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Sales Engineer:

As a member of the company's Sales Engineering team, the Sales Engineer (SE) is responsible for driving and managing the technology evaluation stage of the sales process. This SE will work closely with the Sales team as a key technical advisor and product advocate, effectively communicating product capabilities and value to both business and technical stakeholders. They will also lead efforts to identify technical requirements and resolve issues for assigned accounts, ensuring customer satisfaction through all stages of the sales process.

In this role, the SE will assess business processes to effectively prepare, present, and promote the sale of business solutions. This includes ensuring the overall quality of the sales process to support proper implementation and deal profitability. As this position serves as a foundational step toward more senior roles within the Sales Engineering team, including Senior Sales Engineer or Sales Engineering leadership, the SE must demonstrate a strong drive for continuous development in areas such as strategic planning, capacity analysis, and customer lifecycle management.

Duties:

Customer Engagement

• Participate in customer-facing meetings to align strategic objectives and determine business and technical requirements for tailored solution development.
• Lead and manage customer tours, ensuring technical credibility, tour logistics, site readiness, and pre-tour walkthroughs.
• Build customer confidence and drive acceptance by articulating value through demonstrated cost savings and operational efficiencies.
• Support project implementation by participating in kickoff calls, maintaining regular customer check-ins, and attending final walkthroughs.
• Regularly collaborate with Capacity Management, General Management, Data Center Operations, Project Management, and Product teams to align technical proposals with operational capabilities and business strategy.

Solution Design & Technical Expertise

• Rapidly assess customer deployment requests against CoreSite's data center deployment criteria to determine feasibility.
• Prepare and deliver technical proposals, analysis, and design architectural overviews for existing and potential customers.
• Lead in-depth product and solution discussions, effectively translating technical features and CoreSite service offerings into business value.
• Conduct comprehensive assessments of customer IT environments, including network, power, cooling, and space, to develop tailored, site-specific solutions (including on-site walkthroughs).
• Prepare non-recurring cost estimates through creation of conceptual documentation in AutoCAD, engaging build-out vendors, evaluating blueprints and drawings, and consulting with other technical experts on customer provided documentation.
• Promote CoreSite's core space/power solutions and interconnection services (e.g., OCX, Any2), ensuring competitive, value-driven designs that support deal conversion.
• Perform technical qualification by actively listening and asking insightful, strategic, and credibility-building questions to uncover customer needs and readiness.

Sales Support

• Accurately estimate build-out costs and support Sales in positioning viable solutions that align with customer goals.
• Partner with Sales teams to define, position, and design tailored technology solutions that meet customer needs and business objectives.
• Collaborate on RFP/RFI responses and proposal development through use of the RFPio tool
• Stay informed on the latest developments in CoreSite's products and service offerings to provide support, technical documentation, and guidance to the Sales team.
• Shadow Senior Sales Engineers on complex deals and planning exercises to gain exposure to capacity planning, long-term infrastructure design, and account growth strategy.

Vendor Management / Cross Functional Collaboration

• In collaboration with Corporate Development and procurement teams, develop and maintain strong relationships with buildout vendors to ensure competitive pricing, service, and sourcing flexibility.
• Deliver accurate and comprehensive SOWs, conceptual drawings, implementation packages, and exhibits for all deals within the established SLA timeframe(s).
• Maintain and grow professional and technical knowledge by attending educational workshops, reviewing industry publications, building personal networks, and participating in relevant professional societies.
• Promote and demonstrate the behaviors consistent with CoreSite's Culture and Core Values.