Convention Services Manager

Specific Job Functions:

• Coordinate and service all logistics of assigned group, from initial booking through meeting requirements and departure.

• Establish expectations with each individual Group Account sales manager.

• Initiate client correspondence with an introduction letter, agenda, and any other pertinent information.

• Conduct pre-convention meetings with meeting planner and all hotel operating department representatives which are involved in the program.

• Maintain close contact with client on regular basis, both verbally and with written confirmation of changes and updates.

• Copy Sales Manager and Coordinator on all correspondence.

• Ensure all contract information is correct and updated in Delphi group management platform.

• Review and adjust group room block inventory.

• Create rooming list cover sheet with details including the billing for each sub group(s) when necessary.

• Prepare and distribute estimated invoices and collect client payments.

• Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties.

• Prepare and submit on property sign requests.

• Arrange limo transfers approved by Director or Vice President of Sales.

• Disseminate group resumes which include profiles, agendas and requirements to all hotel operating departments two weeks prior to the group's arrival.

• Service the in-house groups which includes:

• Greeting main contact(s) everyday to make sure all their expectations are met.

• Assisting main contact(s) with anything that they might require or update.

• Provide personalized "on the floor" attention to all in-house programs.

• Conduct internal room night audits.

• Assist sales managers with VIP site inspections.

• Assist other CSM positions when needed.

• Participate in continuing education and management training provided by Hotel.

• Perform all duties as deemed necessary for the success of the department.

• Perform other duties as requested by Director and Vice President of Sales.

• Fully understand and memorize company mission, vision statement, C.O.R.E. values, and goals.

Responsibilities/Qualifications

• High School Diploma required. College degree in Marketing, Hotel Management or Business Administration preferred.
• Two years' experience in Hotel Sales preferred.
• Knowledge of Ivvy, Microsoft Word and Excel preferred.
• Must possess excellent written and oral communication skills.
• Driver's License required.
• Bi-lingual (Spanish) preferred.