Senior Associate, Technical Support, Inspection & Appraisal Solutions • Customer Support

Make an impact with the power of your ideas

Cotality is no ordinary company. We're the only holistic data, insights and workflow solutions provider for the property ecosystem-serving industries ranging from real estate to public policy to retail-and counting. Together, we're making the complex more seamless, more unified and more resilient to whatever the future may hold.

Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.

Job Description:

• Support software products/platforms used by Real Estate Appraisers and Inspectors across the US and Canada

• Diagnose and resolve software issues caused by varied and unique environments.

• Troubleshoot Windows operating systems, PC hardware, and more.

• Provide guidance and expert assistance in using the products we provide.

• Document conversations and issues in a succinct and detailed manner

• Apply standard, approved diagnostic utilities to aid in troubleshooting. Suggest changes for product enhancement and correction.

• Respond to client requests regarding basic software issues using various channels such as chat, phone, voicemail, web, or email. This includes but is not limited to, general and technical software requests, password retrieval, comprehension of databases, mobile application assistance, and guidance with website navigation.

• Engage proactively in the assigned help desk ticket system to address and resolve customer interactions.

• Strive to achieve service-level goals as set by the Senior Manager.

Job Qualifications:

• A high school diploma or equivalent work experience is required, and a bachelor's degree with a degree or courses in MIS, CS, or similar is preferred.

• At least one year of customer service with technology-related customer service experience preferred.

• Available for weekend and/or non-traditional shifts.

• Possess high energy levels and being proactive in initiating tasks while being a cooperative team member.

• Demonstrate a strong sense of urgency to our customers.

• Exhibit an instinctive aptitude for problem-solving, motivated by the desire to solve puzzles.

• Proficient in operating well in a dynamic and unpredictable work setting, demonstrating exceptional adaptability and rapid learning capabilities.

• Type at least 50 words per minute required.

• Effective communicator with proficient spelling and grammar abilities.

• Provide professional customer service on telephone support interactions.

• Knowledge of the construction industry or accounting basics is a plus.

• Take direction well and is consistent with follow-through on tasks.

#LI-Hybrid

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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