Clean Corps Lead Liaison, Community Aide (Ncs) - Department Of Planning

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00- $30.00 Hourly

Starting Pay:

$15.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

Job Summary:

The Clean Corps Lead Liaison is responsible for conducting routine neighborhood inspections to identify maintenance needs, ensure work quality, and uphold safety standards. This role involves creating detailed work orders, maintaining accurate records, coordinating with field crews, and providing first-line review to ensure efficient service delivery. This position also serves as a liaison between management and staff, supports customer service efforts by responding to resident concerns, and ensures compliance with organizational and safety regulations.

Essential Functions:

• Conduct routine field inspections of neighborhoods to assess conditions, identify issues, and prioritize needs. Evaluate the quality of previous work completed by crews to ensure it meets organizational standards. Document deficiencies, hazards, or violations in the field using mobile apps, tablets, or inspection forms.
• Create detailed work orders based on field observations. This includes describing the issue clearly, specifying location using GPS, maps, or addresses, and assigning priority levels. Including, estimating labor, time, and material requirements (if applicable). Submit work orders to the appropriate crews, departments, or contractors for resolution.
• Maintain accurate records of inspections, work orders issued, and jobs completed. Generate and submit daily or weekly reports summarizing field activities, issues found, and progress made. Take photos or videos for documentation and before/after comparisons.
• Provide crew coordination and support to program managers. Act as a liaison between field crews and management. Clarify work order details with crew leads. Communicate any on-the-ground conditions or changes. Reassign or reprioritize tasks as needed. Follow up with crews to ensure timely completion of work orders.
• As a liaison the incumbent will serve as a first line liaison responsible for scheduling, directing, training, and support personnel performing the work. Reviews crews' written reports for accuracy and completeness. Ensures crews maintain proper care of uniforms, equipment, and supplies. Ensure personnel report for duty on time and that shifts are staffed appropriately.
• Ensure all field conditions and work meet safety standards and municipal or company regulations. Report unsafe conditions or urgent issues to emergencies or specialized teams. Provide customer service. Occasionally respond to complaints or service requests from residents. Provide updates to residents applicable. Performs other related work as required.

Minimum Qualifications:

• Experience in field operations, public works, or a related environment preferred.
• Strong organizational and communication skills.
• Ability to use mobile inspection tools and digital reporting systems.
• Must possess a valid driver's license and be willing to use a personal vehicle for work-related travel.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver's permit. PROVISIONAL DRIVER'S LICENSE ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER'S LICENSE WITH APPLICATION AT TIME OF APPLYING.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER