Senior Manager Operations

In this role, you will provide leadership to a diverse team, including managers and team leads, that are overseeing the processing, service, and administration of complex and high-risk products within Operations. You will also provide coaching, development and support to staff members to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements. Additional responsibilities include driving implementation of process improvements ensuring all processes and procedures are appropriately documented and serving as leader resource and subject matter expert in project and business driven initiatives.

Key Responsibilities

• Provide leadership and coaching to direct reports, including providing work direction and support to team on process, procedures, escalated and complex issues. Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements.
• Drive and provide leadership to management team to implement process improvements, proactively identifying and resolving complex business issues to improve efficiencies and increase operational effectiveness. Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements. Work with internal and external business partners to effectively identify and minimize risk.
• Serve as lead resource and subject matter expert in projects and business driven initiatives within team and across Operations, that generally have larger enterprise-wide impacts.
• Provide leadership and coaching to management team through appropriate leadership techniques, including goal setting, managing performance, coaching and developing staff to promote both individual and team success. Provide leadership and guidance on all levels of processes and procedures as well as compliance and regulatory requirements. Consider impacts related to implemented changes and communicates appropriately.

Required Qualifications

• 7 to 10 years' relevant experience
• Education: Bachelor's degree or equivalent (4-years)

Preferred Qualifications

• Extensive experience working in operations, processing or customer service team
• Strong working knowledge of Operations processes, policies, techniques, and applicable regulations
• Strong consultative and relationship building skills with the ability to effectively partner and influence both internal and external partners
• Demonstrated people leadership experience gained through direct leadership.
• Strong communication skills, including ability to explain complex issues in an understandable manner
• Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for

education and experience.

About Our Company

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary

The estimated base salary for this role is $91,600 - $123,700 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

FPPS Wealth Management Solutions