IT Systems Admin

Position Summary

908 Devices operates in a hybrid IT environment utilizing both on-premises infrastructure and cloud-based services. The Systems Administrator will be responsible for the administration, maintenance, and support of servers and network infrastructure at our Danbury CT location, as well as providing IT support for users at that location. This role will also contribute to remote support to employees working offsite and serve as an escalation point for complex technical issues as needed.

In this hands-on role, the Systems Administrator will oversee day-to-day IT operations, ensure system reliability, manage local IT projects, and collaborate with other IT team members ton companywide IT projects. The ideal candidate will possess strong technical expertise in both systems and network administration, along with excellent troubleshooting, organizational, and interpersonal skills.

Key Responsibilities

• Administer, monitor, and support on-premises servers, network infrastructure, and related systems at the Danbury CT location.

• Provide onsite IT support and remote support to offsite users as needed.

• Serve as the escalation point for complex technical issues, working closely with IT Support Specialist

• Own and manage the overall health, performance, and security of the Danbury CT IT environment.

• Monitor and manage the IT support queue, ensuring timely resolution of incidents and service requests.

• Perform hardware deployment, asset management, and lifecycle tracking:

• Provision new computers, manage moves/adds/changes.

• Maintain accurate records of hardware and software inventory.

• Order replacement parts and perform basic hardware repairs on laptops, desktops, and servers.

• Participate in IT onboarding for new employees, including workstation setup and introductory IT training.

• Participate in troubleshooting, maintenance, and improvement of onsite server and network infrastructure.

• Contribute to IT projects

• Deploy and support audio-visual equipment and services for meetings

• Maintain and expand internal documentation and knowledge base materials:

• Document recurring issues and resolutions to streamline future support.

• Contribute to enterprise communication efforts related to IT tools, updates, and best practices.

• Research and recommend solutions for continuous improvement in system reliability, efficiency, and user experience.

• Perform other related duties and responsibilities as assigned.

Skills & Qualifications

• Ability to quickly grasp, understand and use new technologies.

• Strong customer service focus and a desire to successfully interact with end-users and peer teams.

• Ability to work under pressure and respond calmly in high stress situations.

• Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.

• Experience with the following:

• Server and Network Infrastructure

• Virtualization Solutions like VMWare, HyperV, ProxMox, Verge, etc

• Desktop and Laptop Computers

• Windows 10/11, Windows Server, Linux (Ubuntu)

• Microsoft 365

• Cloud IT Services

• Excellent organization, communication, and interpersonal skills.

• Solid analytical and problem-solving skills.

Education & Experience

• 10 Years of experience providing end user IT support and managing network and server infrastructure or some combination of experience and the following:
• Bachelor's degree in Information Technology/Systems or a related field
• IT Certifications
• IT Training