Customer Service Support Representative *Onsite*

LabCorp is seeking a Customer Service Support Representative to join our team in Birmingham, AL. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Schedule: Sunday- Thursday 8:00am- 4:30pm. (Rotating Saturdays)

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Job Responsibilities

• Act a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
• Receive and sort clinical lab specimens
• Prepare specimens for testing and analysis
• Scan and/or data entry of specimen and patient information
• Ensure all lab equipment is working properly and perform minor instrumentation maintenance
• Troubleshoot any specimen related issues
• Replenish test bench supplies as needed
• Maintain a clean and safe work environment
• Complete record logs and other administrative duties as requested
• Follow all Standard Operating Procedures to ensure safety and quality standards

Requirements:

• High School Diploma or equivalent
• Experience in a laboratory environment is preferred
• Comfortability with handling biological specimens
• Ability to accurately identify specimens
• Basic computer and data entry skills
• Strong communication skills; written and verbal
• Ability to work independently or within a team environment
• Well organized and a high level of attention to detail
• Ability to sit and/or stand for extended periods of time
• Must pass a standardized color blindness test

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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