Customer Service Representative - Foss State Park

Job Posting Title

Customer Service Representative - Foss State Park

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Foss State Park

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

up to $15.45/hour, based on experience

Job Description

Basic Purpose

Under general direction of the Park Manager, Customer Service Representatives use the reservation/parking enforcement system to verify license plates, help guests out in the park with reservations, and provide information about park facilities.

Typical Functions

• Responds to requests for informational materials; research and fill requests for those requesting such materials and information.

• Maintains Park office including keeping up with inventory, setting up displays, and maintaining cleanliness.

• Responsible for selling items in the Park gift shop.

• Receives customers or visitors; answers telephone calls; provides information and services or directs requests to the proper resource for the information/service.

• Becomes familiar with agency and program policies and is able to respond to requests concerning its interpretation; aids in development of policy and procedure for the operation of daily activities.

• Performs general office and cabin housekeeping duties.

• Assists with general building maintenance and cleaning; assists with grounds maintenance including mowing and weed-eating.

• Assists guests with campsite reservations and securing parking fees.

• Responsible for monitoring/verifying license plates in the enforcement app in the day use areas as well as additional vehicles at the camping sites to make sure parking fees are paid.

• Applies violations according to policy and procedure when needed.

• Other duties as assigned.

Minimum Qualifications

• Must be at least 16 years of age.

• Must possess a valid Driver's License.

• Must be comfortable working with smart phones/technology.

• Must possess customer service skills and ability to communicate with a variety of people.

Special Requirements

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.

• All candidates tentatively selected for this position will be subject to a background check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.