Dispatch Supervisor

Summary

The Dispatch Supervisor is responsible for overseeing and optimizing all aspects of the dispatching operations. The Dispatch Supervisor will be tasked with managing staff hours, training, and cross-training employees, ensuring the efficient coordination of drivers, trucks, and containers to maximize productivity and provide exceptional service to customers.

Job Description

• Oversee and optimize capacity utilization by efficiently managing assets, equipment, and drivers.
• Monitor and enhance productivity by setting and surpassing Company-established goals through effective routing strategies.
• Assign loads to drivers based on designated routes and driver locations.
• Prepare, update, and distribute the daily route schedule, making adjustments as necessary for optimal efficiency.
• Maintain sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations.
• Ensure route completion through thorough driver check-in procedures.
• Foster positive interactions with customers, addressing their needs and concerns courteously and professionally.
• Identify and report driver performance issues or concerns to appropriate management for resolution.
• Uphold all required safety policies and procedures, ensuring a secure working environment for all staff.
• Provide direction and guidance to employees, facilitating training and cross-training initiatives to enhance their skills and versatility.
• Manage staff hours effectively, ensuring proper coverage.
• Perform other job-related duties as assigned by the Operations Manager.

Required Qualifications:

• High School Diploma or G.E.D
• 3 - 5 years' experience in a dispatching role.
• Previous supervisor experience
• Bilingual (English / Spanish)
• Advanced knowledge of Microsoft Office programs (Excel, Word, PowerPoint, etc.)
• Strong organizational and communication skills.
• Exceptional customer conflict resolution abilities.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Schedule: Mon - Fri 4AM - 2:30PM + Alternating Saturdays

Salary: $68,640.00 - $75,067.00 DOE

Benefits:

• Competitive wages
• Comprehensive benefit package Medical, Dental, Vision
• 401K
• Life Insurance
• Paid Vacation and Sick Time
• Career plan
• Recognition programs
• Professional development learning
• An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran