Outpatient Clinic Coordinator

Job Description:

Position Summary:

Under the direction of the Director of Care Continuum and the DOM Administrative Director, the Outpatient clinic Coordinator is responsible for many of the administrative tasks related to Outpatient clinic. The Outpatient Clinic Coordinator will be the first point of contact for patients seeking care in the primary care practice. They will demonstrate a strong commitment to the philosophy and goals of the mission of Hebrew SeniorLife and recognize members' dignity and choice in aspects of daily life. They shall work with the team to meet all the medical care needs of the patients. Striving to make every encounter with a patient into a positive and meaningful experience and an opportunity, while providing safe and efficient quality of care.

II. Core Competencies:

• Ability to prioritize work
• Excellent professional communication skills- both verbal and written

III. Position Responsibilities:

• Greet patients upon arrival to Outpatient Clinic.
• Serve as communication and information resource for patients on the phone and in person in the clinic.
• Maintain excellent "customer" service with patients, families, clinicians and all co-workers.
• Protect patient confidentiality by promoting professional staff communication according to HIPPA standards.
• Use appropriate practice management systems to schedule all appointments, greet arriving patients, capture and update demographics.
• Verify insurance at time of visit.
• Work closely with practice nurse to triage patients.
• Use electronic medical records system to maintain patient charts. Scan consultant notes, results, follow up information into chart when medical records is not available.
• On a daily basis, open mail and triage to appropriate provider.
• Establish and maintain relationships with other departments and individuals who are important to the overall success of the outpatient clinics (Medical Records, Pharmacy, Enhanced Living, Culinary, and Administration)
• Adhere to established policies, procedures and objectives.
• Complete special projects as assigned.
• Exemplify professionalism and exhibit values that contribute to the achievement of the mission of Hebrew SeniorLife.
• Order various clinical or non-clinical supplies for the practice
• Process billing encounter forms and troubleshoot any billing denials as appropriate
• Be an active participant in process Improvement

IV Qualifications

• 2-3 years of medical office experience required.
• Previous geriatric experience preferred. Medical Assisting experience is also a plus.
• Must be professional, proactive, collaborative, conscientious and results-oriented individual.
• Superb organizational skills. Must be motivated to learn and flexible to change.
• Computer literacy required; experience with Windows is required. Practice Management Systems experience is desirable.

V Physical Requirements

• Ability to move around the facility
• Ability to occasionally move items up to 20 pounds
• Ability to push an occupied wheelchair
• The individual spends over 95% of his/her time in an air-conditioned environment with varying exposure to noise. There is protection from weather conditions

Remote Type

On-site

Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.