Senior IT Analyst

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health is looking for a Senior IT analyst to join our team !

The Senior IT Analyst is responsible for the day-to-day support, maintenance, and optimization of video conferencing systems and associated IT infrastructure across the enterprise.

This role involves working directly with vendors to troubleshoot and support newly installed systems at Sentara Park and and enterprise communication networks within the Sentara environment

The analyst will also provide cross-functional support for any network-related communication issues.

Key Responsibilities:

• Provide technical support and troubleshooting for video conferencing and voice communication systems

• Coordinate with vendors to support new system installations and resolve issues

• Manage software upgrades, enhancements, and patches

• Conduct workflow assessments and evaluate system optimization opportunities

• Document test plans, results, and issue resolution

• Participate in change, incident, and service request management

• Communicate system updates and enhancements to stakeholders

• Provide on-call support for communication-related application issues

• Support small projects and contribute to cross-functional implementation planning

Education

5+ years of relevant experience with a degree

7+ years of relevant experience without a degree

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Background in video conferencing, telecom systems, or enterprise communication networks

• Strong troubleshooting and vendor coordination experience

• Ability to work independently with limited supervision

• Experience supporting large, multi-location enterprises preferred.

Preferred:

• Experience supporting video/voice systems in a healthcare or similar regulated environment
• Familiarity with communication infrastructure tools used across Sentara

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.