Benefits Specialist

Job Summary:

The Benefits Specialist is responsible for the day-to-day operations/administration of the group benefits plans and programs (health and welfare, leave administration, and other voluntary benefits programs). The role requires excellent customer service skills and continually seeks opportunities for improvement for all plans and programs.

This position will be on-site at our headquarters in Roswell, GA.

Primary Responsibilities:

• Serve as subject matter expert (SME) for all health & welfare benefits plans and programs.
• Stay up to date on all pertinent benefits-related federal and state regulations (ACA, ADA, COBRA, ERISA, FMLA, Medicare, Section 125, workers' compensation, Social Security, and the DOL).
• Ensure that plans are administered in compliance with the plan document and federal regulations, including all required reporting and disclosures to governmental agencies and notices to participants, etc.
• Participate in annual Open Enrollment, including testing.
• Serve as administrator for all leave programs, including short-term disability, maternity/parental, long-term disability, and FMLA programs
• Coordinate benefits processing: enrollments, COBRA, retiree, terminations, re-hires, beneficiaries, accident and death claims, rollovers, QDROs, QMCSOs, distributions
• Provide customer support, responding to and resolving employee inquiries timely
• Manage benefits providers and partner relationships
• Manage/process benefits billings and payments
• Coordinate transfer of data to external vendors for services, premiums, and plan administration
• Document and maintain policy documents and standard operating procedures (SOPs) for all benefits processes
• Maintains employee benefits records
• Other duties as assigned

Minimum Qualifications

• 3 - 5 years of experience in benefits administration/human resources
• Extensive knowledge of benefits packages, policies, and legislation
• Proficient with HRIS systems (UKG, ADP, Ceridian)
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint)

Preferred Qualifications

• Bachelor's or associate's degree in business administration or a related field
• Experience with administering multi-state benefits
• Experience working in a fast-paced, rapidly changing technology-driven environment
• HR/Benefits certification

Other Skills and Abilities

• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong and proven customer service skills
• Ability to work under pressure and regularly re-prioritize tasks
• Excellent written and verbal communication skills
• Excellent time management skills
• Knowledge of payroll processes

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