Fraud Operations Manager

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Fraud Operation Manager to join our organization. As the Fraud Operations Manager, you'll be responsible for driving the credit union's proactive fraud detection and prevention framework by overseeing the daily activity and operations of the Fraud Specialist team, ensuring alignment with organizational risk tolerance and regulatory mandates. You will leverage advanced fraud detection tools to design and refine strategies to identify emerging fraud trends, optimize alert resolution workflows, and minimize financial losses. You'll act as a liaison between frontline fraud detection and leadership, translating data-driven insights into actionable policies and ensure seamless collaboration with internal stakeholders to maintain a unified defense against fraud.

To thrive in this role, you should have three to five years of similar or related experience and a Bachelor's Degree in Criminal Justice. This position is one part leadership and one part hands-on detection work. This might be the role for you if you enjoy work requiring critical thinking, problem solving, and attention to detail.

Key Skills and Experience:

• Advanced experience in fraud investigation techniques and financial regulations.

• Expertise in developing and implementing comprehensive fraud detection and prevention strategies.

• Ability to oversee fraud prevention education and mitigation programs by continuously monitoring their impact and making data-driven recommendations.

• Address account restrictions, notes on members accounts, identifying knowledge gaps for frontline staff recommending ways to improve training.

• Implement targeted improvements to ensure comprehensive understanding and adherence to fraud prevention protocols.

• Ability to analyze complex financial data, identify emerging fraud trends, and ensure compliance with regulatory requirements to safeguard the organization's assets.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.