Technical Account Manager

As a Technical Account Manager (TAM), you will be the trusted technical advisor for a portfolio of our most strategic customers. You’ll own the post-sales technical relationship, ensuring successful onboarding, continued adoption, and maximum value realization from our products and services.

You will work closely with cross-functional teams—including Sales, Customer Success, Product, and Support—to provide proactive technical guidance and enablement tailored to each customer’s unique goals and environment.

PortSwigger is on a mission to secure the web. Trusted by over 16,000 organisations worldwide—including Microsoft, Amazon, and NASA—our cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we’re building our first dedicated TAM and CSM teams to deepen relationships, drive retention, and ensure customers unlock the full value of our products.

The Opportunity

As a TAM at PortSwigger, you’ll work with high-value, named accounts, providing hands-on technical guidance and strategic direction throughout the customer lifecycle. From initial onboarding to ongoing optimization, your role will focus on accelerating time-to-value, promoting technical best practices, and driving engagement and retention across a complex and technically savvy customer base.

Requirements

What You’ll Do

Technical Onboarding and Enablement

• Lead technical onboarding for key accounts, ensuring a seamless implementation and fast time-to-value.
• Deliver tailored enablement sessions for various personas, from developers to senior security leaders.
• Provide proactive technical guidance to help customers adopt best practices and avoid common pitfalls.
• Maintain deep knowledge of product features, roadmaps, and integrations to serve as a product expert and advocate.

Technical Relationship Management

• Act as a trusted advisor to customer engineering and security teams, understanding their environments and goals.
• Develop and maintain detailed technical success plans aligned to customer objectives and use cases.
• Conduct regular technical reviews and check-ins to monitor progress, resolve blockers, and surface opportunities.
• Collaborate with Customer Success Managers to deliver joint QBRs and drive value-based conversations.

Customer Relationship Management

• Set clear expectations and track key performance indicators (KPIs) to measure success.
• Build and nurture long-term relationships with key stakeholders across customer organisations, acting as a trusted advisor.
• Understand customer goals and challenges to develop tailored success plans that align PortSwigger’s offerings with their business objectives.
• Conduct regular check-ins and Quarterly Business Reviews (QBRs) to communicate value, identify new opportunities, and ensure satisfaction.

Retention and Growth

• Support renewal and expansion strategies by identifying technical opportunities aligned to customer goals.
• Monitor technical health indicators and usage metrics to preempt risks and guide ongoing improvements.
• Partner with Sales on strategic account planning and technical pre-sales conversations when needed.

Customer Advocacy and Internal Collaboration

• Represent the voice of the customer internally by sharing feedback with Product, Engineering, and Support.
• Contribute to the development of scalable enablement resources and support the evolution of TAM best practices.
• Provide insights into customer needs and industry trends that inform product development and CX initiatives.

About You

Skills and Experience

• 5+ years in a technical customer-facing role such as TAM, Solutions Engineer, or Customer Success Engineer in a SaaS or B2B software environment.
• Strong technical acumen and ability to explain complex concepts to both technical and non-technical audiences.
• Experience supporting enterprise accounts through onboarding, enablement, and retention phases.
• Familiarity with cybersecurity, web application development, or adjacent technical domains is a strong plus.
• Skilled in conducting technical discovery, creating enablement plans, and facilitating workshops or technical sessions.
• Proven ability to collaborate cross-functionally and drive initiatives that enhance customer success.

Attributes

• Customer-Centric: You’re passionate about helping customers succeed and delivering meaningful outcomes.
• Technically Curious: You enjoy digging into complex technologies and continually learning.
• Strategic and Proactive: You anticipate challenges and drive forward-thinking, value-based solutions.
• Excellent Communicator: You can adapt your communication style to a range of audiences and build trusted relationships.
• Self-Directed: You thrive in a fast-moving environment and take ownership of your accounts and initiatives.

Benefits

We offer competitive, above-market salaries based on individual skills and impact. You’ll receive share options and a comprehensive benefits package alongside an excellent base salary. Learn more about our rewards here: https://portswigger.net/careers/reward