Patient Outreach Coordinator (Home Health)
Mission HealthcareTempe, AZ
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Job Description
Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!
Benefits offered:
Medical, Dental & Vision
Vacation, Sick & Holiday Paid Time Off
Mileage Reimbursement
Employee Assistance Program
Flexible Spending & Health Savings Accounts
Disability, Life and AD&D Insurance
401(K)
Location: This position is working in office in Tempe, AZ.
Pay Range: $23-26/hr.
Responsibilities:
- Qualify inbound leads via phone and email to determine service eligibility and interest.
- Provide timely and professional support throughout the sales cycle, answering questions and addressing concerns from prospects, families, and referral sources.
- Follow up consistently with leads and prospects to nurture relationships and guide them toward enrollment.
- Build strong, empathetic relationships with prospective clients to understand their home health needs, goals, and concerns.
- Communicate the value of the agency’s services, clearly explaining how they stand out from other providers and platforms.
- Work with a senior representative to send proposals and contracts, ensuring clarity and accuracy in all documents.
- Ensure a smooth transfer from sales to service delivery, facilitating a positive transition for new clients.
- Collaborate with the services team to identify opportunities to enhance offerings or develop new service solutions based on client feedback and market trends.
- Partner with the marketing team to evaluate the effectiveness of current sales materials and campaigns and suggest improvements to drive engagement and conversion.
Qualifications:
- High school graduate; Bachelor’s degree preferred in health-related field or licensed clinician preferred.
- 2+ years in inside sales, intake coordination, or customer service (preferably in home health or healthcare services)
- Excellent written and verbal communication skills
- Strong interpersonal and relationship-building abilities
- Organized, detail-oriented, and able to manage multiple leads at once
- Familiarity with CRM systems and healthcare documentation preferred
- Bilingual a plus (e.g., Spanish/English)
- Proficiency in Microsoft Word and Microsoft Excel
At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.
Equal Opportunity:
We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.
Accessibility Commitment:
We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.
Inclusion Efforts:
We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.
Your Voice Matters:
Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.