Hvac Facilities Coordinator
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Job Description
Manipulates Excel work order data to prioritize service provider communication.
Communicate on a regular basis with service providers & customers via telephone regarding work order updates.
Updates and performs uploads into the system to work orders to reflect the latest status.
Coordinates and communicates with account team(s) on work order escalations and service provider invoicing issues.
Ensures work order reassignments are notified to the account team representative for their action.
Assist in dispatching work orders if customer service rep/dispatcher is out of office.
Qualifications:
Education
Associates Degree or equivalent experience.
Business Experience
Minimum of two years' experience in facilities maintenance, property management or customer service role required. Experience in managing commercial HVAC service delivery required.
Language Skills
Bi-lingual English-Spanish preferred.
Technical Qualifications & Skills
Advanced proficiency in MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills.
Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
Ability to work under pressure and constantly make correct decisions with limited input and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager.
Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program.
Ability to critically think and problem solve.
Ability to maintain a courteous, professional demeanor at all times.
Convey confidence in providing and receiving pertinent information.
Must be punctual, reliable and caring about their work ethic.
Work Environment
- Desk position with computer/monitors in a distraction free and well-maintained office facility. A hardwired internet connection is required. Remote working will be an essential skill that one must have.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.