Program Manager

Key Responsibilities:

Operational Oversight:

• Lead and supervise day-to-day operations of the Electronics Return Center.
• Implement and optimize return processes to ensure timely and accurate handling of electronic products.

Team Management:

• Build and lead a high-performing team, providing guidance and support to achieve departmental goals.
• Conduct regular performance audits and implement strategies for continuous improvement.

Collaboration:

• Work closely with logistics partners to maintain strong relationships and ensure seamless integration of return center operations within the overall supply chain.
• Collaborate with cross-functional teams to address issues, streamline processes, and enhance customer satisfaction.

Quality Assurance:

• Implement and monitor quality control measures to ensure the accuracy and condition of returnedelectronic products.
• Develop and enforce standard operating procedures (SOPs) to maintain high-quality standards.

Data Analysis and Reporting:

• Utilize data analytics to assess key performance indicators (KPIs) and identify areas for improvement.
• Generate regular reports on return center performance and present findings to leadership.

Key Qualifications:

1. Education:

• Bachelor’s degree in Business, Operations Management, Logistics, or a related field.

2. Experience:

• Proven experience in program or operations management, particularly in electronics or consumer goods industries.
• Previous experience overseeing return center operations is highly desirable.

3. Leadership Skills:

• Strong leadership and team management skills with the ability to motivate and develop a diverse team.
• Experience in leading teams within a logistics or warehouse environment.

4. Communication and Collaboration:

• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners.

5. Problem Solving:

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience implementing process improvements and driving operational efficiencies.

6. Technical Knowledge:

• Familiarity with electronic products and their return processes.
• Proficiency in using relevant software and tools for data analysis and reporting.

7. Adaptability:

• Ability to thrive in a fast-paced and dynamic environment, adapting to changes and challenges as they arise. If you are a strategic thinker with a proven track record in program management and a passion for optimizing operational processes, we invite you to apply for this exciting opportunity. Join our team and contribute to our aggressive growth & success.

If you are a strategic thinker with a proven track record in program management and a passion for optimizing operational processes, we invite you to apply for this exciting opportunity. Join our team and contribute to our aggressive growth & success.