IT Support Specialist

Job Summary:This position will require you to work a minimum M - F schedule with weekends and holidays, to on-call with remote-in flexibility to fix any issues arising within I.T. Must be able and willing to travel if needed for the position. This is not a work-from-home position; however, work-from-home opportunities may be permitted on specific days that allow dedicated time for programming and design at the approval of your assigned manager. This position will require 80% of your work to remain within your location-based company office in which you reside.About Us:We began as a small, family-owned Alaskan logistics company, aiding large multi-national logistics companies in servicing Alaska's remote geographies. We created an 'agency' model in which we assumed our clients' brands and operated as their Alaskan division, bringing them brand awareness in the Alaskan markets without their having to run their own operations within the state. Through partnerships with businesses throughout Alaska and a solution-driven attitude, we were able to offer creative solutions that involved multiple vendors and required a local perspective to create.

As we grew our business, we expanded into Hawaii which shares many transportation challenges with Alaska- limited vendors, difficult routing, and expensive options. By working closely with our clients from the planning phase onward, we are able to supply the most cost-effective methods that meet their logistics needs.

Through this drive to bring solutions to our clients, we have grown from an agency-only service provider to a full scale international 3-PL providing our own courier routes, trucking, warehousing, freight sortation and management, labor, oil & gas project assistance, and consulting.Now, 30+ years after we began, we have more than 300 employees working across Alaska, Canada, Hawaii, Washington, Nevada, Texas, Georgia, and Florida around the clock to provide our signature custom service to hundreds of long-standing clients.Pay Range:$26 - $27 per hour DOEBenefits:

401(k) with company match

Life insurance

Employee Assistance Program

Health insurance

Vision Insurance

Disability insurance

Dental insurance

Paid time off

Voluntary Accident insurance

Duties and Responsibilities:

Resolving IT support requests from employeesAnswering employee questions regarding computer systemsGathering and analyzing data to diagnose problems with computer systemsChanging configurations, settings and permissions to fix computer issuesGenerating sign ins for new hires during the onboarding processInstalling new software and hardware drivers and updating existing ones as neededUpdating employees on the status of their service requestsLogging all service requests and updating tickets as neededCreate and design various materials for digital and print

Work with a wide range of media and graphic design softwareEstablish creative direction for the company within brand guidelinesInstall and configure computer network equipment.Manage disaster recovery and back-ups.

Qualifications:

2 + years' experience working in a network environmentHigh-level knowledge of commonly used software, hardware and applicationsStrong oral communication skills to gather information from employees and explain complex technical concepts in simple languageDemonstrated written communication skills to create useful support logsAnalytical and problem-solving skills to troubleshoot and diagnose issuesTime management skills to provide updates and fixes within a promised time frameMultitasking skills to assist multiple employees at onceObservational skills to recognize warning signs that indicate potential problemsCustomer service skills to interact professionally and positively with employees and coworkers

Physical Requirements:Work is performed in an office setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination, and visual acuity to use keyboard and video display terminal and other office equipment. Moderate travel required to shareholder communities, subsidiary offices and other locations as needed.Reasonable Accommodation:It is Naniq's business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.