Service Manager

Job Description:

• Team Member Title: Service Manager

• Location: Downtown, Columbus, OH

• Team: The Goat

• Team Member Description: Full Time

Who We Are:

Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you'll find your why and your place to belong.

Guided by our core values of performance, quality, communication, teamwork, and leadership, you'll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?

The Team You Will Join:

In Hospitality, we're passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat is all about you and the personal experiences and memories we'll help you create here, and perhaps more importantly, that you'll help create for others.

The Difference You Will Make:

This role is responsible for ensuring guests have a great experience while visiting our restaurant, leading and managing the front of house team members, participating in recruitment efforts, coordinating and managing all on-site front of the house training initiatives, and adhering to all required health and safety standards.

Who You Are:

• In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike.

• Makes an impact through these primary responsibilities: Ensures staff is consistently providing positive, memorable experiences to all guests,

• Continuously pushes to meet financial objectives and drive to increase sales and customer base.

• Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment.

• Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with the corporate training team to retrain and position employees.

• Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.

• Ensures service teams are ready to execute needs and requests of LC Events team to provide customers and residents with an excellent event experience

• Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner.

• Assists with food prep, cooking, serving or bar duties when required.

• Manages staff under the direction of the General Manager.

• Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations.

• Ensures that guests receive outstanding experiences every time, and leads by example.

• Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service.

• Coordinates and manages all on-site front of house training initiatives and programs.

• Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager and Human Resources.

• Coordinates service staff and resources for special events, social gatherings to ensure all events are executed seamlessly.

• Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.

What You'll Bring:

• Qualified candidates will have at least two (2) years of bar or restaurant operations management experience.

• High School Diploma or equivalent

• Previous experience leading bar or restaurant kitchen operations required

• Strong leadership skills

• Ability to multitask, maintain a sense of urgency at all times, and be able to work in a dynamic, fast paced, environment

• Strong attention to detail

• Team player with a positive attitude and must have excellent customer service skills.

• ServSafe certification preferred.

• ABC Certification where applicable

How We'll Take Care of You:

At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.

Here are just some of the benefits we offer for being part of our team:

• Full Suite of Health Benefits

• Retirement Plan with Company Match

• Competitive PTO policy

• Generous parental and family leave

• Strong Company Culture

• Career Growth Opportunities

• Community Engagement and Volunteerism

FT123

Lifestyle Communities (LC) is an Equal Opportunity Employer.