Telephone Customer Feedback Specialist, AI Native

At ConsumerAffairs, we’re on a mission to help consumers make smarter buying decisions by collecting real stories from real people. As a Telephone Customer Feedback Specialist, you'll conduct phone interviews with customers of top-rated brands to capture their experiences—both good and bad. These reviews help other consumers navigate major life purchases.

This is not a sales role. It’s a people-first position where listening, empathy, and clear communication are the most important skills. You’ll also use AI-powered tools to help streamline your workflow, so being curious and tech-comfortable is required.

What You’ll Do:

• Conduct professional, phone-based interviews with customers to collect detailed feedback
• Navigate conversations with empathy and tact—even when customers are frustrated or emotional
• Maintain high levels of accuracy and quality in every review
• Manage your daily call volume, reporting, and performance goals with independence
• We’re looking for AI Natives—people who are curious, tech-comfortable, and always thinking about how to work smarter.

Requirements

What We’re Looking For:

• 1+ year of experience in a customer support, call center, or phone-based role
• Strong verbal communication skills and the ability to build rapport quickly
• Resilience and emotional maturity—you're calm under pressure and take feedback well
• Detail-oriented, organized, and comfortable managing your own metrics
• Curious and tech-friendly—you’re open to learning and using AI tools

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Hybrid Schedule
• Free Food & Snacks