Air Logistics Operational Care Supervisor - Import

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As Operational Care Superviosr you will provide leadership and direction to the Operational Care Team (OCC). You will also be responsible to deliver operational excellence while continuously optimizing the cost of production, develop air logistics import operations, and enhance operational capabilities

How you create impact

• You will ensure operational excellence through high-quality shipment/process management and optimize proceedings to ensure development of Air Logistics Operational KPIs
• Monitor Shared service center performance related to Operational Care Centre processes.
• Collaborate with the Airfreight Process Manager to drive shared service center and automation utilization related to Operational Care Centre processes.
• Timely escalation handling for shared service center when assistance is needed for Operational Care processes.
• Negotiate and maintain vendors and ensure their tariffs are uploaded into AirLOG.
• Optimize carrier utilization by reviewing cargo flows and collaborating with stakeholders to implement changes that benefit K+N and our customers.
• Monitor vendor and carrier performance measures and communicate with all stakeholders in order to improve performance.
• Collaborate with the Customer Care Location to ensure we deliver on our customer service commitments.
• Collaborate with the Revenue Care Centre to ensure all costs and exceptions are noted in real time to enable accurate invoicing and maximize GP.
• Train and coach new and exisitng employees

What we would like you to bring

• Bachelors Degree/Diploma in International Business, Transportation, Logistics preferred
• 4+years of experience in the similar role from Freight forwarding industry
• Knowledge on Air Import regulations such as Documentation, Compliance and Security Measures
• Proven experience in managing team of 10+ Direct reportees
• Strong Leadership and problem solving skill
• Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
• Excellent communication skills (both oral and written)

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The salary range for this position is between $78000 and $88000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-Onsite

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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