Key Account Manager, Trademarks Latam

NOTE: This is a hybrid role requiring in-office presence at our Alexandria, VA location at least two days per week. As such, only candidates who reside within a reasonable commuting distance and are authorized to work in the United States will be considered.

Position Overview:

As the Key Account Manager, Trademarks you will be responsible for managing and expanding a portfolio of corporate and law firm clients across the Latin American region (excluding Brazil). You will drive growth through up-selling, cross-selling, and new business development activities aligned with Questel's SaaS and Services portfolio. Your role will require a consultative approach to support your clients in protecting and maximizing the value of their Intellectual Property.

Principal Duties & Responsibilities:

• Primarily responsible for managing a portfolio of Questel's trademark clients and developing new business within the LATAM region (excluding Brazil)
• Maintain and grow client revenue through consultative sales practices and by maximizing Questel's share of client spend
• Proactively identify and pursue new business opportunities through prospecting activities (cold calling, email outreach, networking, etc.)
• Build and maintain strong relationships with decision-makers and key influencers within corporations and law firms
• Develop a deep understanding of the LATAM market landscape, key industries, and client challenges to position Questel's SaaS and Services portfolio effectively
• Support client onboarding and satisfaction by working closely with internal teams including SMEs, Operations, Help Desk, and Customer Success
• Educate clients on existing and new trademark and IP service offerings
• Assist in developing and delivering client proposals tailored to regional and industry-specific needs
• Ensure continuous client engagement and follow-through to deliver an exceptional client experience
• Prepare and execute Annual Account Revenue Growth Plans for assigned accounts
• Track and maintain client interactions, opportunities, and progress in the company CRM system
• Participate in conferences and exhibitions throughout the LATAM region
• Monitor market trends and competitor offerings to position Questel effectively and provide internal feedback
• Collaborate with global and regional teams to drive revenue growth and client success
• Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: Bachelor's degree or equivalent work experience required, with a minimum of 3 years' experience in a business-to-business account management environment, preferably in SaaS or Intellectual Property services. In addition, any combination of education, professional experience, and training provides the following knowledge, skills, and abilities:

• Exceptional analytical, organizational, written, and verbal communication skills
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and C-level contacts
• Experience working with both SaaS and service-based offerings, ideally in the IP or legal tech sector
• Excellent listening, negotiation, and presentation skills
• Account and territory management skills with proven ability to grow and retain client relationships
• Ability to work independently in a remote, regionally distributed environment, with minimal supervision
• Strong interpersonal skills and cultural awareness to support client engagement across Latin America
• Ability to interact with corporate and law firm clients, understand their IP needs, create tailored solutions, and grow revenue
• Self-motivated with a proactive, client-focused mindset
• Commitment to responsiveness and professionalism in managing client expectations and internal collaboration
• Fluent in English and Spanish (both written and verbal)

Supervision Received:

Supervision is provided by the Regional Sales Director

Supervision Exercised:

None

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintain confidentiality of all information that is or will be confidential and proprietary to Questel or Questel's clients

Additional Requirements:

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.