Client Solutions Partner/Marketing Manager (Onsite - Raleigh/Durham)

POSITION SUMMARY:

 

Our passion is telling our client’s stories powered by insights to fuel brand love. We are storytellers who believe that a story has the power to start movements, capture imagination and spark exploration. 

 

We are looking for a Client Solutions Partner/Marketing Manager to join our passionate team and help lead efforts for a key client.   As a dedicated resource on this important engagement, the Client Solutions Partner/Marketing Manager is accountable for maintaining a long term and profitable client relationship by effectively managing day-to-day activity.

We are looking for both a thinker and a doer.  Someone that enjoys helping to solve marketing challenges as much as they enjoy delivering projects on-strategy, on-time and on-budget. 

 

We are looking for a resource that has experience in transportation, an entrepreneurial thinker and self-starter.  You need to be hard working, and as important have fun working.

 

This position requires regular client contact through calls, presentations and onsite meetings along with exceptional internal collaboration across agency service delivery teams.  

 

This position is located in Raleigh, NC, with the expectation to work onsite at the client's office 4 to 5 days per week. The anticipated start date is early September.

 

WHAT WE OFFER:

• The salary for this position will range from $55,000-85,000 depending on experience, education, geographical location, commute, and other factors.
• A full suite of benefits is available following one full month of employment including medical, dental, vision, 401(k) with profit sharing, and other ancillary benefits. We even have a Life Balanced Account where you can get reimbursed for things like groceries or a haircut (yes, really!)
• PTO: Vacation, Recharge, Safe & Sick Time, Flexible Holidays + 10 standard paid holidays and a paid Day of Service
• Free financial wellness and planning and a robust EAP
• Additional fun perks like free tickets to the NC Zoo, Greensboro Grasshoppers games, SWARM games, food trucks, and more!
• Check out full details on our benefits at our website: https://www.paceco.com/culture/benefits/

 

ESSENTIAL FUNCTIONS:

 

• Collaborate with the team to develop and implement fully integrated marketing campaigns with tactics including but not limited to printed materials, videos, TV and/or radio PSAs, social media content, customer correspondence concepts, website content, copy and graphics, public education materials, annual reports, point of sale materials and presentations.
• Manage campaigns from concept through execution

• Serve as client lead and manage team with timely internal/external meeting planning, meeting notes and client communication

• Oversee analysis and optimization of assigned projects
• Collaborate with team to ensure on-time, on-strategy, on-budget delivery of required project assets
• Provide input on both strategy briefs and creative deliverables to ensure alignment with client business goals
• Manage day-to-day priorities across multiple projects

• Manage financial aspects of work assigned including development of Statement of Work, development of client estimates, monthly/quarterly internal billing report and invoice oversight
• Develop weekly internal and external client status reports and lead meetings
• Become a client brand steward with a command over the clients’ business goals/objectives, brand aspirations and competitive landscape
• Work with Pace leadership as an advocate for innovation and excellence in all services provided

• Communicate, interpret and help prioritize client feedback to internal teams to ensure rapid turnaround and execution on campaign elements
• Proactively seek out and drive opportunities to grow and expand existing scope through incremental project work 
• Create slide decks and collaborate with the team on the delivery of all client presentations
• Maintain a strong relationship with client, internal team and business partners
• Embody the “Work with Heart” culture and values of Pace

 

ADDITIONAL RESPONSIBILITIES:

 

• Other duties as assigned

 

JOB QUALIFICATIONS:

 

Education: 

 

BA in Marketing, Communications or a related field

 

Experience: 

 

3-5 years of experience in account services or related client-facing position in an advertising, digital or marketing services agency

 

Skills:

 

• Experience in transportation
• Experience executing fully integrated campaigns
• Superior time and project management skills with proven ability to multi-task
• Proven track record of managing team members across creative, strategy, technical, project management
• Proven track record of maintaining extremely high client satisfaction levels and driving organic growth
• Demonstrated ability to engage with mid-senior level clients
• Client experience across both big and small engagements
• Organized and detail oriented
• Enthusiasm for delivering superior customer service
• Excellent written and verbal skills
• Proficient in project management techniques and agency/client relationship development
• Strong client-facing presentation skills
• Ability to travel to client headquarters in Raleigh-Durham area as needed

 

ABOUT PACE

Pace is a leading integrated marketing agency & digital storytelling powerhouse. We specialize in brand storytelling and deliver results by continually creating better customer and employee experiences for our clients. We connect the dots across an integrated marketing ecosystem using our six key service areas: strategy, creative, media, social, technology, and analytics.

We Create With Heart. We believe everyone is part of creating something wonderful every day. We lead with purpose and empathy. We cultivate a sense of belonging and celebrate diversity in both mind and experience. And we succeed through collaboration. At Pace, everyone has a seat at the table, and unique perspectives are welcomed. Everyone’s voice carries the same tenor, and inclusivity is in our DNA.

 

Don’t meet every single requirement? At Pace we are committed to building a diverse, inclusive, and genuine workplace, so if you’re enthusiastic about this role but your experience doesn’t align perfectly with every qualification in the job description, we urge you to apply regardless. You may be just the right candidate for this or other roles we have available.

Pace is an equal employment opportunity employer is committed to providing equal employment opportunities to all employees and applicants. Pace does not discriminate against employees or job applicants based on age, ancestry, color, religious creed, race, sex, genetics, gender, sexual orientation, gender identity and gender expression, national origin, marital status, disability status, military or veteran status or any other status or condition protected by applicable federal or state statutes.