Operations Coordinator – Healthcare Services

Operations Coordinator – Healthcare Services
Location: New York, NY (onsite).
Type: Full-Time.
Schedule: Monday–Friday. Dayshift.
Pay Range: $70,000 - $80,000 per year.

*This is an onsite role located in Midtown Manhattan. We do not provide relocation packages/visa sponsorship.

About VitalCheck Wellness

VitalCheck Wellness is a fast-growing, globally positioned healthcare company revolutionizing the way preventative care is delivered—bringing high-quality healthcare directly to workplaces through both onsite and virtual platforms. Our mission is to make care more accessible, proactive, and data-driven. At the heart of this transformation is our commitment to operational excellence and the integration of AI technologies that streamline processes and enhance patient and partner experiences.

Position Overview

We are seeking a strategic and analytical Operations Coordinator who thrives in complexity and gets excited about solving problems. You will be responsible for supporting the daily operations of our healthcare delivery programs, assisting in internal workflows, coordinating across teams, and helping ensure a seamless experience for both our clients and our staff. This position blends operational logistics, client support, and cross-functional project coordination. This role is ideal for someone passionate about using AI to unlock operational efficiency and accelerate performance in a healthcare tech environment.

Responsibilities:

• Oversee scheduling, provider allocation, and service delivery to ensure operational continuity.
• Develop performance dashboards and real-time analytics to support decision-making. Maintaining internal trackers, SOPs, and reports to ensure operational continuity and process visibility.
• Act as a liaison for clients, ensuring smooth coordination of deliverables and high satisfaction.
• Track account status and flag operational issues proactively using historical data and predictive analytics to improve planning and reduce inefficiencies.
• Help translate client feedback into actionable items for internal teams.
• Collaborate with product or tech teams on light QA testing, client feedback, and internal tool improvement.
• Assist in research, documentation, and rollout of new internal processes or client-facing materials.
• Contribute to initiatives involving service quality, logistics, and performance reporting.
• Design and deploy AI tools to automate scheduling, routing, and resource planning.

Requirements:

• Bachelor's degree in Business, Operations, Public Health, or a related field.
• 5+ years of experience in operations, logistics, or healthcare coordination.
• Strong analytical mindset with the ability to interpret complex data and make it actionable.
• Active user with AI tools (e.g., ChatGPT, Zapier, Salesforce Einstein, or similar AI-enabled platforms).
• Advanced skills in Excel/Google Sheets; bonus for experience with data visualization tools (e.g., Tableau, Looker).
• Highly Organized: Skilled at prioritizing tasks, juggling multiple workflows, and staying ahead of deadlines.
• Collaborative: Excellent communication skills and a team-player attitude.
• Results-Oriented: Focused on outcomes, continuous improvement, and delivering measurable value.
• Must be able to reliably commute to Midtown Manhattan, NY, NY.

What We Offer
401K Plan, PTO, and Paid Sick Time.
A mission-driven, collaborative team at the forefront of healthcare innovation
Exposure to cross-functional strategy and innovation.

Equal Opportunity
The P.C. is an equal-opportunity employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or any other protected status.