Academy Coordinator

Job Title

Academy Coordinator

Job Description

Summary

The Academy Core team is a part of the US Marketing organization and is responsible for customer education sales and training administration. The Academy Coordinator will play a pivotal role in recruitment and executing logistics for regional training classes. The Academy Coordinator is responsible for coordination and registration administration of all classroom training classes for North America. This includes managing all activities for designated classes in LMS, responding to customer inquiries, invoicing and post-training follow-up. This position is based in our Chelmsford, MA office.

The North American Axis Communications' Academy includes instructor led training (ILT) and eLearning, with more than 10,000 partners and customers trained annually.

Essential Job Functions

Responsibilities:

• Manage training administration activities such as processing student registrations, submitting customer invoice requests, responding to customer inquiries, creating completion certificates, communicating with internal stakeholders and post-training follow-up
• Communicating roster changes and details for field Trainers
• Execute remote proctoring for Certification exam candidates
• Following up with Customer for recertification deadlines
• Follow-up on inbound training inquiries received through e-mail, web and phone
• Support the pre-sales effort for private training by assisting with the back-office contracting processes
• Capture accurate and complete information in our Learning Management System (LMS)
• Audit student registration in LMS to ensure online pre-work has been completed for blended learning
• Transition reporting for multiple systems: LMS, CRM, Salesforce
• Provide top-notch customer service to external and internal customers
• Prepare weekly class status reports and activity reports
• Participate in other projects and assignments as required
• Travel 10-25% of the time.

Qualifications

• College Degree Preferred- Marketing or Business-related field
• Minimum of 2 years' work experience in a customer facing role in a fast-paced high-tech environment
• Expert knowledge of MS Office and LMS or CRM tools
• Excellent customer service skills
• Excellent telephone sales personality skills
• Exceptional verbal and written communication skills
• Self-discipline and motivation to produce results with minimal supervision
• Strong attention to details and demonstrated ability to handle multiple priorities
• Excellent planning, time management, organizational and interpersonal skills
• Strong analytical, problem solving and creative thinking skills

What Axis has to offer?

Axis is more than a progressive and forward-looking culture with cutting-edge innovation. We are also a company that puts our employees first and here's a glimpse of what we do for our Axians:

• Inspire you to grow and develop through employer-offered training as well as tuition reimbursement

• Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness health & wellness programs

• Support parents & their kids through paid parental leave and help to alleviate the cost through a dependent care reimbursement account

• Encourage work/life balance with a generous vacation policy - not to mention, our paid sabbatical program at your 5-year anniversary, allowing you to relax and unwind for an extended period of time

• Help prepare for your life after retirement through our 401(K) program

Ready to Act?

Why imagine what it's like when you could be one of nearly 4000 Axians worldwide contributing to the culture and innovation? Taking the first step to be an Axian is easy, all you have to do is apply!

Target Salary

The approximate pay range for this position is $28-31 an hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

Type of Employment

Permanent Employment

Posting End Date

2025-07-17

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

Listen to Get To Know Axis- Podcast