Corporate Director Of Resident Experience

Job Title: Corporate Director of Resident Experience

Location: Westport, CT

Employment Type: Full Time Exmept

Salary Range: Competitive

Department: Activities

About Us:

Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!

Position Summary: The Corporate Director of Resident Experience is a dynamic and strategic leader responsible for shaping and advancing Experience, Lifestyle and Memory care programs across all communities within the Maplewood and Inspīr brands. As a key member of the senior leadership team, this role plays a pivotal part in elevating the resident experience through innovation, brand consistency, and operational excellence. This individual will lead the development and implementation of engaging, trend-forward programming that aligns with company culture, fosters community engagement, and enhances the overall wellbeing of our residents.

The Director serves as a visionary collaborator, partnering with Home office departments-including but not limited to marketing, culinary, HR, and Care-to ensure that experiences across both brands reflect our mission, embrace evolving technologies, and remain at the forefront of industry innovation.

Key Responsibilities:

Operational Excellence, Brand Standardization, & Creativity

• Provide strategic leadership and oversight of Experience, Lifestyle and Memory Care Programing/ Resident Activity operations across all communities, maintaining consistent best in class brand identity and excellence in service delivery.
• Implement and refine scalable best practices that promote consistency while allowing for personalization that meets local and individual resident needs.
• Lead with a strong focus on time management, prioritization, and accountability across locations to maximize productivity and resident engagement.
• Foster an environment rooted in compassion, creativity, and purpose-driving a culture of wellness, joy, and inclusivity.

Innovation, Creativity & Trend Integration

• Embrace emerging trends in senior living, wellness, and memory care to keep programs fresh, relevant, and inspiring.
• Evaluate and adopt new technologies that enhance resident engagement, connection, and quality of life.
• Encourage experimentation, ideation, and continuous improvement in Experience, Lifestyle and memory care experiences.
• Promote innovative partnerships, entertainment, enrichment, and wellness opportunities to enhance the overall resident journey.

Strategic Partnerships & Collaboration

• Build and maintain strong relationships with community partners, vendors, and internal teams to expand offerings and reinforce our presence as Best in class industry leader.
• Collaborate cross-functionally with marketing, culinary, Care, and operations teams to ensure program alignment with brand strategy.
• Serve as a strategic liaison to residents, families, and staff to gather insights, strengthen connections, and cultivate an empowered, engaged community.

Training, Development & Leadership Coaching

• Design and deliver onboarding and continuing education programs for Experience, Lifestyle and Memory Care Directors, ensuring they are equipped to lead with excellence and innovation.
• Identify professional development needs and create opportunities for ongoing skill enhancement and leadership growth.
• Foster a culture of learning, mentorship, and creativity through coaching, peer collaboration, and recognition of excellence.

Program Development & Oversight

• Co-create and implement resident-centric programs that support physical, emotional, intellectual, and spiritual wellbeing.
• Champion personalization, dignity, and engagement-ensuring every experience is meaningful and reflective of resident preferences.
• Oversee lifestyle calendars and memory care engagement models to ensure vibrancy, variety, and inclusiveness.

Quality Assurance & Continuous Improvement

• Monitor program performance metrics and resident satisfaction data to identify trends, successes, and opportunities for improvement.
• Leverage feedback and analytics to inform decision-making, inspire innovation, and elevate the resident experience.
• Conduct regular community visits to assess implementation, provide support, and reinforce brand standards.

Strategic Planning & Regulatory Compliance

• Support executive leadership in shaping long-term strategic goals for Experience, Lifestyle and memory care initiatives.
• Ensure compliance with all applicable state, federal, and local regulations and industry best practices.
• Stay current with industry developments and legislative changes that may impact program delivery or resident outcomes.

Education/Experience/Licensure/Certification

• Bachelor's degree required, master's degree in healthcare administration, hospitality, gerontology, or a related field preferred.
• 7+ years of progressive leadership experience in senior living, wellness, hospitality, or healthcare, with specific expertise in lifestyle and memory care.
• Demonstrated success leading large teams across multiple locations, with strong project management, communication, and organizational skills.
• Creative thinker with a passion for innovation and resident engagement.
• Technologically proficient and able to evaluate and implement digital engagement platforms and operational tools.
• Collaborative, visionary, and results driven.

Travel Requirements:

• Ability to travel regularly to different communities across all states served by the company to ensure consistency and quality of resident experience and memory care programs.

Why You'll Love working for Us:

• Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
• HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
• Growth Opportunities: We promote and foster career development and continuous learning.
• Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
• Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!