Willow Application Coordinator II

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Position Overview:

The Epic Willow Applications Coordinator plays a critical role in supporting and optimizing the electronic medical record (EMR) for inpatient pharmacy operations. This role requires deep expertise in pharmacy workflows, medication-use processes, and EMR configuration to ensure safe, efficient, and compliant medication management. This position involves a high level of complexity due to the need for advanced clinical knowledge, cross-disciplinary collaboration, and continuous adaptation to evolving regulatory and operational requirements.

Key Responsibilities:

Pharmacy Workflow Expertise:

o Develop, maintain, and optimize the Epic Willow system to align with inpatient pharmacy workflows, ensuring seamless integration with other clinical applications.

o Support specialized areas, including sterile compounding, automated dispensing cabinets, investigational drug services, hospital pharmacy inventory and controlled substance management.

System Configuration & Advanced Build:

o Design and implement advanced medication order workflows, decision support tools, and safety alerts.

o Configure and maintain formulary updates, clinical decision support rules, medication-related protocols, and automation interfaces (e.g., medication preparation software, smart pumps, automated dispensing systems).

o Support billing workflows such as 340B, prior authorization workflows and waste billing to ensure proper revenue capture within the medication billing space.

o Troubleshoot medication-related build issues that require a deep understanding of both Epic functionality and clinical practice.

Clinical & IT Collaboration:

o Serve as a liaison between pharmacy, nursing, providers, and IT to align system functionality with patient care needs.

o Partner with stakeholders to develop solutions for complex medication-use challenges, including high-risk medication management, medication shortages, and regulatory compliance.

Regulatory & Safety Compliance:

o Ensure Epic Willow build meets Joint Commission, FDA, USP /, and other regulatory standards.

o Support initiatives to improve medication safety through system optimization and innovative technology solutions.

Training & Support:

o Provide support for pharmacy and clinical teams on Epic Willow functionality, including updates and optimizations.

o Assist with go-lives, system upgrades, and ongoing enhancements, ensuring minimal disruption to patient care.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Qualifications:

• Epic Willow certification is required.
• Strong understanding of inpatient pharmacy clinical and operational workflows with the ability to translate them into system design.
• Clinical pharmacy experience is preferred, particularly in an inpatient or health-system setting.
• Experience with EMR maintenance and optimization is preferred, with a focus on pharmacy-related configurations.
• Strong problem-solving skills and the ability to manage complex, high-impact system changes.

This role requires a high level of technical and clinical expertise, given the impact of pharmacy systems on patient safety, medication management, and regulatory compliance. The ideal candidate will be proactive, detail-oriented, and capable of navigating complex healthcare IT challenges to optimize medication-use processes across the organization.

Additional Job Details (if applicable)

• M-F Eastern Business hours required Hybrid Onsite Flexible working model required for weekly onsite work at Assembly Row/ Local MGB sites
• Business needs and team needs determine in office work
• Remote working days require stable, secure, quiet, compliant work area

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.