Investor Operations Specialist

Position Overview

Reporting to the Company's Head of Client Services, the Investor Operations Specialist will be responsible for the day-to-day management of investor account onboarding, capital activity processing and reporting, including reconciliation with the Company's external administrator, fielding ad hoc inquiries from investors and / or the administrator, and supporting client servicing work for the broader team.

Responsibilities

Investor Account Onboarding:

• Work with investors and the Company's external administrator to ensure full and complete documentation associated with prospective investor accounts (knowledge of AML / KYC best practices is a plus)
• Oversee investor wires and ensure timely receipt / distribution of funds around subscription deadlines, capital calls, etc.
• Book new accounts in the Company's CRM system and other applicable internal systems

Manage Capital Activity:

• Provide support for processing all subscriptions, transfers, distribution, calls and redemptions for the Firm's external facing funds
• Assist with investor documentation and ad hoc investor inquiries relating to fund capital activity
• Maintain and reconcile investor data for tracking all pending and final capital activity
• Liaise with internal finance and accounting team to ensure capital activity is properly booked across internal systems

Investor Reporting:

• Assist in the maintenance and distribution of various investor reports that are posted to the Company's investor portal or distributed via email
• Help maintain investor reporting contacts and account details in the Company's CRM system
• Assist in distribution of daily, weekly and monthly performance estimates and reports
• Track and monitor various investor reporting obligations in conjunction with the Investor Relations team

Internal Reporting:

• Provide support to various departments in the Firm to facilitate business planning and capital flow projections
• Assist in compiling investor & fund metrics for management committee reporting
• Liaise with the external administrator to help facilitate FATCA compliance and various periodic and annual investor updates such as form ADV, Privacy Policy, etc
• Liaise with the Compliance team and the external administrator on investor reporting and approvals
• Provide support for key projection reports for the Compliance team and activity flows for the Marketing and Portfolio Finance teams

Other/Misc:

• Serve as the primary point of contact / liaison between the Company and its external administrator for general shareholder services management
• Participate in and lead special and recurring projects and report results to senior management
• Identify and improve internal processes
• Design and implement control techniques including liaison with systems staff to develop and implement automated solutions
• Assist in the testing and development of new processes and tools
• Establish and maintain documentation for processes and procedures
• Represent the Investor Operations team in working groups, attend meetings and participate on conference calls as required
• Over time, support client servicing efforts of existing investors and develop relationships with key junior members of investor's staff

Qualifications

• BA/BS with outstanding academic credentials
• 3-5 years business experience in the financial industry. Prior experience in fund administration/shareholder services is preferred
• Knowledgeable in trade instructions including subscription agreements, redemption notices, transfer agreements and letters of direction with either hedge fund or private equity investments
• Strong attention to detail
• Ability to balance multiple concurrent projects and prioritize work in a fast-paced environment
• Ability to communicate effectively with external clients
• Superior problem-solving skills with demonstrated initiative and ability to manage tasks and projects independently from start to finish
• Flexibility and adaptability to handle changing priorities pertaining to workflow
• Strong interest in furthering technological initiatives to streamline processes
• Proven ability to work both independently and within a team
• Strong analytical abilities
• Proficient in Adobe Acrobat and Microsoft Office Suite (including Outlook, Excel, Word and PowerPoint). Familiarity with Backstop Solutions, or a comparable Customer Relationship Management (CRM) system, is a plus.

The annual base salary range for this position is $80,000 to $125,000 USD. The actual base salary will depend upon the candidate's relevant experience, qualifications, skills, business needs and market. This role may be eligible for a discretionary bonus and if awarded is based on a variety of factors including firm and individual performance.