Hospice Shop Coordinator

Site: VNA & Hospice of Cooley Dickinson, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

Job Summary

Responsible for overseeing the operations, sales, and customer service of the retail shop that supports the hospice program through the shop's profitability, maintaining a positive shopping experience for customers, and generating revenue to support the hospice services. Oversee all aspects of the hospice retail shop, including inventory management, visual merchandising, pricing, purchasing, and overall shop organization to maximize sales and profitability. Recruit, train, and supervise a team of retail staff, volunteers, and/or interns.

Develop and implement sales strategies, promotional campaigns, and marketing initiatives to drive foot traffic, increase sales, and generate revenue to support the hospice program.

• Ensure a positive and welcoming environment for customers, responding to their inquiries, resolving any issues or complaints, and providing exceptional customer service at all times.
• Monitor inventory levels, conduct regular stock checks, and ensure accurate record-keeping of merchandise.
• Develop and manage the shop's budget, track sales performance, and implement cost-control measures.

Cultivate relationships with the local community, hospice organizations, and potential donors.

Qualifications

Education

Bachelor's Degree Retail and Merchandising required or Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required

Licenses and Credentials

Experience

High School Diploma or Equivalent required.

Retail Management Experience 5-7 years and Supervisory Experience 3-5 years preferred.

Knowledge, Skills and Abilities

• Knowledge of retail operations, including inventory management, merchandising, and customer service best practices.
• Strong leadership skills and the ability to effectively manage a team.
• Excellent interpersonal and communication skills.
• Financial acumen and budget management skills.
• Ability to analyze sales data and make data-driven decisions.
• Excellent organizational and multitasking abilities.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours

26

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

VNA & Hospice of Cooley Dickinson, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.