Sr. Claims Advocate

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Sr. Claims Advocate at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to one of the following MMA Southeast office locations and able to commute to the office a minimum of three days per week:

Atlanta Northside (Ironwood)

North Atlanta (Alpharetta)

Birmingham, AL

Chattanooga, TN

Jackson, MS

Lexington, KY

A day in the life.

As a Sr. Claims Advocate, you will:

• Monitor and update claim acknowledgments in Agency Management System and Document Imaging System.
• Actively handle complex claims through inception through to resolution
• Actively maintain diary and follow up on status of claims as needed.
• Ability to negotiate with adjusters on behalf of clients to have positive outcomes related to claims.
• Create loss analysis documents such as Claims Summaries, Loss Stratification reports, and Mod Worksheet review as requested
• Create claim kits and order loss runs as needed
• Organize and participate in claim review meetings and new business presentations as requested.
• Proficiently maintain agency management data for accuracy.
• Build strong carrier relationships with adjusters and other claims team members in an effort to form partnership that supports both client needs and carrier objectives.
• Monitor trending within claims activity; communicate effectively with agency teams for awareness of any coverage issues or pending carrier issues.
• Provide value added services and consultative approach to claims management on behalf of clients.
• Perform other specific claims related duties as assigned.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's Degree or equivalent with minimum 3+ years previous claims experience required
• Multi-line carrier or brokerage experience
• Bachelor's degree in related field preferred or equivalent experience
• Professional designations a plus
• Well organized, self-motivated, willingness to learn, attention to detail
• Excellent written, oral and interpersonal communication skills.
• Computer proficiency with system of records, web-based tools, and Microsoft Office Suite
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
• Property and Casualty License or willingness to obtain within 90 days required.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMASE