Community Health Worker (Chw), Behavioral Health - Part Time First Shift

Department

Community Health/ReAdmission - 838420

Worker Sub Type

Regular

Work Shift

First Shift (United States of America)

Pay Grade

112

Job Description

The Community Health Worker (CHW) is responsible for assisting clients in accessing behavioral health telehealth services at the originating sites. The CHW works to ensure effective access to the behavioral health telehealth network by facilitating the telehealth appointments, accessing the telehealth platform, and coordinating with the behavioral health clinicians. The CHW collaborates with other team members to assist the clients in accessing resources, creating follow-up appointments, following telehealth protocols, assisting in developing effective patient workflows, and ensuring the smooth operation of telehealth services.

Such relationship enables the CHW to serve as a liaison between health and community resources, in order to facilitate access to services and improve the quality-of-service delivery. This position may include some weekend or evening work.

Responsibilities and Duties

Responsible for assisting clients in accessing behavioral health telehealth services at the originating sites

Works to ensure effective access to the behavioral health telehealth network by facilitating the telehealth appointments, accessing the telehealth platform, and coordinating with the behavioral health clinicians.

Arranges transportation to and from healthcare appointments and educates the patient/family.

Reviews home environment for potential safety concerns.

Provides guidance and assistance with gathering applicable documents and financial paperwork.

Identifies and recommends opportunities for new community or agency relationships.

Screens individuals for health-related social needs & primary care access.

Conducts follow-up with each program participant at least monthly or more, depending on patients/family needs, and provides direct assistance as needed.

Visits clients in the hospital and provides education and appointments for the transition clinic.

Collaborates with team to address successes and challenges in program implementation, relevant current events, community feedback, resources, etc.

Maintains a database of program participants, participant encounters, and progress toward established goals.

Responsible for reporting data monthly.

Collaborates with internal team members and external partners on goal setting.

Conducts phone-based outreach.

Participates in CHW training as assigned and required.

Education

Associate's Degree in health or human services or High School Diploma required with relevant two years' experience.

Course training in community health work preferred.

Experience

Minimum of two years of work experiences in health or human services field.

Associates degree may substitute for one year of relevant work experience.

Certification & Licensures

BLS Certification (Basic Life Support) - American Heart 'Healthcare Provider' (HCP) - AHA approved required. New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Valid driver's licensure is required.

Qualifications

Excellent interpersonal skills and ability to interact professionally and gain trust with culturally diverse individuals is required.

Familiarity with regional and local landscape required.

Ability to show empathy and to handle confidential information with discretion and professionalism is required.

Computer skills and proficiency in the use of handheld tablets required.

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.