Customer Service Representative (Evening)

Location: Warrendale, PA (In-Office)

The work schedule for this position is Thursday- Monday, 11:00 PM - 7:00 AM EST

Summary:

As a Customer Service Representative, you will respond to incoming alarm events that involve life safety, property and environmental signals, and phone calls as directed by account instruction and/or Company SOG. Provide exceptional customer service experience and ensure accurate and efficient response and documentation.

What You'll Do:

• Handle Customer Accounts as a Customer Service Representative to Include:

• Receiving alarm calls dealing with life safety, property, and environment.

• Answer incoming calls in a timely manner.

• Document actions in operating software.

• Request response from public safety agencies.

• Complete outbound calls to account contact list.

• Complete Shift Duties as Assigned by CS Supervisor/Assistant Supervisor

What You'll Need:

• Knowledge- High School Diploma or Equivalent:

• Entry level position, no experience required, customer service experience- Preferred.

• Communication Skills:

• Able to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules.

• Able to accurately understand, spell, and type words and numbers.

• These skills are needed to understand and relay account information to customers and emergency responders.

• Mathematical Skills:

• Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

• These skills are needed to understand and relay account information to customers and emergency responders.

• Reasoning Ability:

• Able to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule form.

• Able to deal with problems involving several concrete variables in standardized situations.

• These skills are needed to understand and relay account information to customers and emergency responders.

• Customer Service Skills/Abilities:

• Active and empathetic listening skills when dealing with others in all situations, including the ability to produce a calming effect on others and elicit the necessary information during a stressful situation.

• Keyboarding/Typing Skills:

• Able to efficiently and accurately input account data.

• Organization Skills:

• Able to manage multiple tasks with great attention to detail. Able to meet all customer deadlines (both internal and external).

• Licenses/Certifications:

• Able to obtain and maintain state licenses as needed to access customer accounts.

What You'll Get:

We offer a "Total Rewards" package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.