Streaming Support Engineer - Tech

About Gray Media:

Gray Media, or Gray, is a multimedia company headquartered in Atlanta, Georgia, formally known as Gray Television, Inc. The company is the nation's largest owner of top-rated local television stations and digital assets serving 113 television markets that collectively reach approximately 36 percent of US television households. The portfolio includes 77 markets with the top-rated television station and 100 markets with the first and/or second-highest-rated television station, as well as the largest Telemundo Affiliate group with 43 markets totaling nearly 1.5 million Hispanic TV Households. The company also owns Gray Digital Media, a full-service digital agency offering national and local clients digital marketing strategies with the most advanced digital products and services. Gray's additional media properties include video production companies Raycom Sports, Tupelo Media Group, and PowerNation Studios, and studio production facilities Assembly Atlanta and Third Rail Studios.

Job Overview:

We are seeking Streaming Support Engineer to join our dynamic Technology operations team. In this critical role, you will be responsible for the deployment, support, and maintenance of Gray Media's advanced streaming infrastructure. You'll work closely with technical and editorial teams to ensure smooth delivery across live, linear, and FAST platforms.

Key Responsibilities:

• Deploy and manage streaming hardware, including Edge Encoders and GPIO-based workflows.
• Configure and support SCTE-104/35 metadata insertion systems (e.g., Middleman, Crystal)
• Provide Tier-2 support for streaming issues escalated from the Digital Support team.
• Support Connected TV (CTV) Desk operations including VMIX integration and automation tools.
• Monitor and troubleshoot FAST and Direct-To-Consumer (DTC) distribution systems.
• Support various Master Control Systems and traditional broadcast systems.
• Assist in the rollout of new Streaming infrastructure projects and initiatives.

Skills & Qualifications:

• Proficient in SCTE 104/35 digital ad insertion standards.
• Experience with SRT, RTMP, HLS, and Transport Stream (TS) streaming protocols.
• Working knowledge of SRT encoders, closed captioning workflows, and video switching infrastructure.
• Hands-on experience with vMix, BitFocus Companion, and related live production tools.
• Understanding of FAST channel architecture and DTC distribution platforms.
• Familiar with master control systems, news production workflows, and GPIO-triggered automation.
• Graphic systems including HTML-5 based systems (Flowics, Singular)

Preferred Experience & Qualifications:

• 4+ years' experience in a broadcast station or media production environment.
• Experience supporting live streaming, OTT, or CTV distribution platforms.
• Broadcast engineering certifications (e.g., SBE Certification).
• Experience working with cloud-based playout or encoding systems.
• Familiarity with digital rights management (DRM), ad tech, or OTT analytics platforms.

If you feel you're qualified and want to work with a great group of people, go to https://gray.tv/careers#currentopenings, you may type in the job title, station call letters, or click on "apply now", upload your resume, and references

(Current employees who are interested in this position can apply through the Gray-TV UltiPro self-service portal)

TECH/Gray Media is a drug-free company

Additional Info:

Gray Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Gray Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Gray Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Gray's employees to perform their job duties may result in discipline up to and including discharge.

Gray Media encourages all new employees to be fully vaccinated against the coronavirus virus before the first workday.