IT Systems Administrator (Field Deployment & Support)

This role will play a critical part in the successful launch of our new Broomfield location. The initial focus will involve setting up the IT infrastructure, including wiring, workstations, servers, and networking equipment. Over time, the role will transition into a help desk and support function, maintaining the systems and assisting end users. This position will report to the Henderson, NV-based IT team and will also assist with remote support for users at the Henderson location as needed.

While this role will be initially based in Henderson, Nevada, the ability to travel between locations is required. Once available, relocation to Colorado is likely.

Additional Note:

This role requires a self-starter with strong technical skills and the ability to work independently. They must be comfortable with an evolving position, transitioning from a hands-on technical role to more of a support function over time.

WHAT YOU"LL DO (ESSENTIAL JOB DUTIES AND RESPONSIBILITIES)

• Install and manage physical IT infrastructure, including wiring and network setup.
• Configure and deploy servers, networking equipment, and workstations.
• Ensure connectivity to the corporate domain and compliance with IT policies.
• Collaborate with the remote IT team for seamless system integration.
• Coordinate with local vendors and service providers as needed.
• Maintain detailed documentation of the setup process and IT inventory.
• Provide Tier 1 and Tier 2 help desk support to local and remote users.
• Monitor, maintain, and troubleshoot IT infrastructure, including servers and networks.
• Assist the Henderson, NV-based IT team with remote support for users at the Henderson location.
• Implement system updates, patches, and security measures.
• Train users on IT systems and best practices.
• Other duties as assigned.

WORK ENVIRONMENT

• Duties are performed primarily in a smoke-free office environment
• We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
• Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
• We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.

Requirements

• Bachelor's degree in IT, Computer Science, or equivalent experience.

• 3+ years of experience in IT infrastructure setup and user support.
• Strong proficiency with Windows Server, Active Directory, and Group Policy.
• Networking knowledge, including switch and Wi-Fi configuration.
• Relevant certifications (e.g., CompTIA Network+, Azure Administrator, or CCNA) preferred.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation skills.
• Ability to travel via airline

PHYSICAL REQUIREMENTS

• Frequent sitting, standing, walking
• Able to lift up to 25 lbs.
• Able to Travel

Benefits

ProCaps Laboratories provides:

• A competitive starting salary
• Excellent Medical, Dental and Vision Insurance
• Health Savings Account with employer contribution
• Paid Time Off, Holiday Pay
• 401K plan with generous employer match
• 100% Company Life and Short-Term Disability Coverage
• Health & Wellness Program
• Gym Membership Reimbursement Program
• Healthy Vitamin Discount program
• Employee Referral Program
• Fantastic work environment that focuses on safety, quality, community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders.